Optometrist Inside LensCrafters

So unprofessional. They asked to see my glasses to take measurements, but I regret handing them over because when I got home and cleaned them, I noticed scratches and damage that were not there before. What makes no sense is… why did they even need my glasses when they could easily see my prescription in their computer system? I honestly felt like they were pushing hard to sell me new frames after I clearly stated I only wanted a lens change. I called to complain, and of course they said they weren’t responsible. 🙄 Lesson to everyone: be careful handing over your personal eyeglasses — this could happen to you too‼️‼️‼️‼️⚠️ Crazy how fast my own glasses suddenly ended up damaged, after saying I just wanted my lens changed NO frame. 🤣😂

They push the most expensive lenses possible and make it sound like they are the only option. After I told them I didn’t want the most expensive lenses they told me they’d remove. Except they didn’t. They “downgraded” to the second highest level lenses. That I didn’t want. When I looked at my receipt I called them and was told “the lab is already working on them. Sorry!” Sleazy. But Ok fine. A full week later they call me to tell me they don’t have the frames I picked. I need to go back and pick new ones. So they couldn’t downgrade the lenses because the lab was working on them. But a full week later I find they haven’t even begun my glasses. Now to get a refund I have to go back there because I’m told it’s a “return”. A return for what? The lenses I didn’t want or the glasses you sold me that you don’t actually have? Go literally anywhere else.

Great, friendly staff! My sales person, Alyssa did a wonderful at picking out a perfect pair of glasses and sunglasses for me. An overall, delightful experience

After an initial disagreement about the texted information about the prep for the appointment, all went smoothly. The Lenscrafter agent was friendly, efficient and helpful. The doctor was professional and thorough throughout and with a calm demeanor and great attention to detail.

We were beyond patient when it took more than 8 months to repair my spotted lenses!( had them less than a year) I called monthly and was told by the manager I would receive a call. ( they NEVER called) Finally I called corporate but nothing changed, and the frame my lenses were in were no longer in stock according to the store manager. I went close to a year looking through spots! By that time my eye prescription changed. Lenscrafters told me to choose a new frame, anything less than what I paid would NOT be refunded and they refused to replace it with my new eye prescription So, they’re making me a new pair with my old prescription which is totally useless to me! I asked the manager to call corporate while I was there to try and finally resolve this but she refused. Let’s see how long it takes for them to call when my glasses are ready!!!