Optometrist Inside LensCrafters

My sister and I visited LensCrafters for the first time, because we both needed an updated eye exam as well as a new pair of frames. The staff and doctors were exception! Ryan at the front was super sweet and welcoming, and Answered any questions we might have. Dr. Evola Was also very sweet, and explained everything very clearly. Definitely will be coming back to this location!!!!

One of the most pleasant experiences I've had with an eye appointment and getting new contacts. The person who I spoke with on the phone was incredibly helpful getting things setup and went above and beyond to make sure everything went smoothly (I wish I got her name)! On top of that, at the location everyone was lovely and helpful, especially the eye doctor Christine who was meticulous about making sure I got the right contacts and that everything fit well. Her personality and professionalism made the entire process smooth and comfortable. Would absolutely go out of my way to go to this location if I'm in the Chicago area.

My son previously visited LensCrafters of Bloomingdale so I decided I would take my broken glasses to see if any repairs could be made. The arm had broken off the frame and hinge of the arm bent as well. Ryan at the front desk was so helpful and explained to me that the hinge could be bent back into shape and reassured me that the glasses could be repaired. I was expecting him to say leave the glasses and come back some time this coming week; however, he told me "let me see what I can do now...". He returned with my pair of glasses working like new and the frame and lenses freshly cleaned! His courteous, helpful, professional demeanor along with service with a smile and fixing the broken glasses so expediently; I will join my son as a patron of the Bloomingdale, Army Trail Road LensCrafters! Thank you Ryan!!!

Lovely experience! As always, great eye doctors (Dr. Samantha this time, but the other doctor there [unfortunately, I can't remember her name, but the name is Italian]) are top notch! The sales associates were warm, friendly, knowledgeable and gave great advice and opinions. My insurance coverage is out of network, but the eyeglass selection and quality of service and doctors make it worth every penny!

Went in for an exam for contacts and was told if the trial didn’t work out to call back in and Dr. would update the script with astigmatism. I already picked up my order before completing my week with the trial pair. I called in and spoke to a store associate explaining what Dr told me. She instructed not to open the order and then told me she’d talk to the Dr and get back to me. That was on 5/13/26 and I’ve yet to get a call back. I called in today and they had no record of me calling and said I’d have to come in and do my exam again. I guess clinical notes are not detailed enough because grey have no record of Dr mentioning it. They couldn’t even find my account by my date of birth either. Will never return to this incompetent location.