Optometrist Inside LensCrafters

Great service from Eden. She learned what my style is and provided a really good selection of frames. She showed patience while I spent time figuring out what I liked. The selection is good, the staff is very knowledgeable and the prices are not outrageous. Update...Had to exchange glasses due to me, no fault on Lenscrafter or employees. Jessica was very helpful. I needed to exchange my frames and she gave me space to find something else. She checked in regularly with suggestions and together we found a pair I am sure will make me happy. Jessica's help and Lescrafters return policy made my visit easy.

I have been a loyal customer for the past five years. In February 2026, I purchased a pair of prescription sunglasses, and they have already broken. I visited the Lynnwood store to ask for assistance, but I was told that there was nothing they could do to help me. I am very disappointed with both the quality of the product and the customer service I received.

They truly under promise and over deliver! The team was knowledgeable about their products, professional in presenting different options, and gave me a great tutorial on my META glasses. They were patient, answered all of my questions, and made the entire experience enjoyable and stress-free. Highly recommend LensCrafters Lynnwood.

Yesterday afternoon I went to this store to shop for a frame and prescription glasses after confirming that this store was Plus Provider as per my insurance plan. After I entered the store this young lady came to me and I indicated that want to shop for prescription frames and glasses. She just pointed to the shelves where frames are stored and left. While browsing the frame shelves for a while I thought she will come and ask me whether I need any help, etc. but didn't bother. After more browsing I left thinking they are not interested in getting any information from me and making a sale. So, today I visited the other LensCrafters store which is inside the Macy's department store in Lynnwood, WA. The experience I had at this store was diametrically opposite to what I experienced at the other store yesterday. The staff at this store was quite friendly, helpful, and engaged with me about my needs, etc. After furnishing my eye glass prescription, insurance details, we deliberated about various options and selected a suitable frame all of which would be covered by my insurance plan allowance. Looking back what a contrast in making a sale between the two stores. One was a bigger store, carried more inventory, etc. yet didn't accomplish a sale. whereas the the other store was smaller, had less inventory, but concluded a sale! As far as I am concerned, every customer who walks in to one of these stores is a potential buyer and efforts should be made so that they do not leave without an order placed. I didn't see that attitude in the bigger store. Sad, very very sad!

I had a good experience at this LensCrafters. I was able to get two frames with my insurance and was eligible for another discount. I highly recommend service, I didn't feel pressure to buy things I didn't need regarding my prescription. They also have frames within budget.