Optometrist Inside LensCrafters At Macy'S

I had an amazing experience at LensCrafters at Macy’s in Troy! The staff was incredibly professional, friendly, and attentive throughout the entire process. They did a wonderful job with my eye exam and made sure I felt comfortable and well taken care of. What truly stood out to me was how thoughtful and caring they were toward my baby while I was getting my tests done. They took the time to engage and keep my baby entertained, which made the whole experience so much easier and stress-free for me. That level of kindness and consideration really meant a lot. Thank you to the entire team for the excellent service and for going above and beyond. I highly recommend LensCrafters at Macy’s in Troy to anyone looking for great eye care and genuinely caring service!

I visited for my appointment on April 25, 2026, at 2:00 PM, and the level of customer service I received was truly exceptional. Wedad (Store Manager in case I misspelled her name) was incredibly knowledgeable, walked me through multiple options, and helped me select a pair of glasses that perfectly matched my personality and style. I never felt rushed, and her guidance made the entire experience easy and enjoyable. Dr. Barry was just as impressive. She made my exam feel comfortable and welcoming, clearly explained what was going on with my vision, and even added some humor along the way. It’s refreshing to see someone who genuinely enjoys what they do and connects so well with patients. As a returning LensCrafters customer, I can confidently say this was the best experience I’ve had at any location. The team went above and beyond to make me feel valued and taken care of. Thank you both for such outstanding service. It truly made a difference.

When we stopped in the Lens Crafters inside Macy’s Somerset, it was a busy day and we were greeted by a nice employee. We let her know that we were looking for glasses for our whole family. She helped us and when we had a question, another employee was available who was even friendlier and remembered us from the previous year! Her name is Wedad and she was so kind and patient with us. She helped my kids pick out frames that they really liked and gave her most kindest and honest opinion when they were deciding. I specifically remembered her helpfulness and knowledge of new items this year. Wedad went above and beyond to make my kids happy with what they chose. We were all so glad we stopped in!

Wedad was absolutely incredible! She went above and beyond to help my husband when he needed glasses, making the whole process easy and stress-free. Ashorena was also fantastic and very supportive throughout the process. The experience was so great that I ended up purchasing contacts through them as well. Truly outstanding service from start to finish!

Ashorena was so polite with me today. She provided excellent service with a smile. I don't normally leave reviews, but when I feel this welcomed and appreciated as a customer I will make the effort. I will be coming back for my future lenses.