Optum Care At Harbour Point

This clinic used to be excellent before Optum took over. During the Everett Clinic years, the providers felt accessible, compassionate, and genuinely invested in their patients. I used to be able to communicate directly with my doctor and schedule appointments with the physician I had chosen and trusted. Now, the system pushes a list of “recommended” providers first, while the doctor I have been established with may be unavailable for weeks. I have been seeing my doctor for nearly 15 years. It should be my decision whether I want to wait for that doctor or see someone else—not a corporate scheduling system’s decision. This feels like another good medical practice swallowed by a large corporation and stripped of the personal care that made it special. Optum may gain efficiency, but it is losing patient loyalty. The solution is simple: restore meaningful access to established doctors and allow patients to choose who they see. Good luck retaining patients if this continues.

UPDATE: I sent them an email to the email address they responded with to my original review. They have yet to acknowledge or respond to my email. They don't care about their patients, which is a shame because the doctors care. Just not the corporate office people. Don't go! I went there in January. Got my co-pay bill in January and paid that. Then 2 months later, got an outrageous bill for a simple lab test! Everett Clinic was bad, but Optum is the worst! I will forever go to a different clinic!

I recently had a virtual appointment with a provider at Optum, and it's was just a short, hardly 10 minute consultation. But then I got a bill for $425!!! What??!! It's a shame because the staffs are v friendly and so are the providers. I felt I had finally found a great place for my family's health but not a chance! I cannot afford to pay such exorbitant fees every time! Now im trying to find a better place that doesn't give me mini heart attacks.

The doctors do not listen to the patient. I have had several experiences across three different doctors who are dismissive and neglectful towards my individual needs and wants, even when I try to explain that they are a big deal. These interactions have been rooted in biased and prejudice towards minority groups to which I am a part of. Unfortunately, it is not an inclusive space towards certain people.

Will, do better. You were disrespectful and you made me feel like an inconvenience. I was told that if a patient wants to wait outside then you guys make a note on the chart and then get them when their name is called. When I told you that I was waiting outside, your response was “well, if you get skipped then you get skipped!” Unprofessional, sloppy, and you made it very apparent that you don’t like your job, or maybe it was just me…