Otay Ranch Eyeworks Optometry

I have been going here for a few years now and I really like this place. My eye Doctor is friendly, professional and answers all my questions. Front office staff are great too. The eye wear frames are all on the higher end, but they do have options at multiple price points. I have always been able to find something I love and never need to shop around, which I personally find really helpful.

Great place to get eye care. Easy to schedule an appointment. Dr. Jenny Kim was great! Very welcoming, knowledgeable and efficient! She made my granddaughter feel comfortable and so at ease. Staff was good. Very quick to assist and get the answers needed. No long wait periods for service. I have been in eye care business as a office manager and optician for many years. Worked with all ages. Only draw back I see in this office is there is no where to really sit and wait for family members. Optical techs need just a little more training to feel more comfortable speaking with customers. That come with time and good mentors. Other than that I will highly recommend this office to others to get their eye care! I hope they stay for many years to come. Thank you Dr. Jenny Kim for such great service! The world needs more doctors like you!

I had two appointments scheduled yesterday at Otay Ranch Optometry, one for myself at 5:20 and one for my wife at 5:40. Unfortunately, I was 12 minutes late due to a car accident on the way to my appointment. I understand that offices have policies and that there is a 10-minute grace period, but I was only a couple minutes outside of that window. My wife was still seen and was in and out within about 10 minutes. At that point, there were no other patients waiting, and the office was still scheduled to be open for about another 40 minutes. I was already there and felt like I could have still been accommodated, but instead I was asked to reschedule while the staff began closing. I understand being late can be frustrating, and I take responsibility for not arriving on time. However, I was disappointed that there wasn’t a little more flexibility given the circumstances and that the office was not busy. I hope in the future there can be more consideration for situations like this.

The staff was so friendly and helpful. I was able to find frames with the assistance of one of their members who was very knowledgeable. She didn’t pressure me to buy anything but rather took the time to assist and was very kind. My Dr. was very transparent and to the point, the assistant who helped with the pre exam was kind. I have been coming to this Optometrist since 2017. Thank You for saving me time and hassle of finding the correct pair of frames and lenses for me.

After waiting over 3 weeks for my husband’s glasses the employee went to get them and then asked for him to try them on (she was very nice) she put them on him but they were not what he had ordered :( completely a different style. So another employee stepped in to assist and told my husband to pick another pair within the price range and she would have them sent out once again. Both employees were very nice but makes us wonder how this happened? Hopefully when they come back they will be correct.