Pearl Vision Mwc

Terrible experience. Completely misdiagnosed my script and would not fix the issue. The intake Tech was very nice but the owner was on vacation and said that I was out of luck. The vision test was performed via video by a young who seemed in a hurry to move on to the next person. Save your time and money . I would actually rate 0 stars if possible.

The Midwest City Oklahoma location has the absolute worst customer service. We have been long time happy pearl vision customers until now. This experience was horrible. We will be taking out business elsewhere moving forward. First They have a remote optometrist, the local staff does not clean the eye exam areas adequately. My husband complained the lens were cloudy but they did nothing to clean them. His appointment took two hours due to incompetence . They over charged us but refused to immediately address the issues. I still do not know if they will correct and provide us with the refund for the fraudulent over charges. There is so much more that went wrong with the appointments I do not recommend this location. Go anywhere but this location. The staff and management is rude. The manager accused me because I booked my appointment online is the reason they couldn’t do my appointment all in one visit because if I had booked in person they would have been able to tell me that their remote dr would not have been able to do a eye exam and contact lens fitting in the same day because she turns off immediately at the end of her shift. My appointment was booked at 3pm

I got an eye exam after almost three years and fitting for contacts, and the guy that helped was very nice and professional. However, when I got to the video call for the reading test, it was very fast-paced, and I felt very rushed over the video call. Near the end, the doctor seemed to be more concerned about getting it over with. Maybe I'm wrong, but that's how it seemed like to me. I understand they probably see a lot of patients for appointments in a day, but people are spending a lot of money to come to these appointments. I worry that I won’t get the right prescription that my eyes need. I'm annoyed that I have to go back and get a re-check. But it’s an okay place.

Kathy is one of the best sales opticians I have ever encountered. She is professional, warm, and understanding. Getting glasses can sometimes feel overwhelming and throw insurance coverage and I was nervous. I had such a pleasant experience. Next time you go to Pearle Vision ask for her. The professionalism she showed me was outstanding.

Just left the Sugar Land office and want to shout Jennier B. for being patient with me and kid with all my inquiry. There was a gentleman working yesterday that took care of me as well. Thank you two for your patience 😊