⭐️ 1 STAR — Extremely Disappointed Personally, after what I experienced, I would not recommend this location to people of color. I’ve been a Pearle Vision customer for almost a year and have always had good experiences, but yesterday, August 31st, was completely different. It was my first time dealing with the manager, Chris, and from the beginning, her attitude felt cold, dismissive, and condescending. I came in with basic questions about my contacts, eye exam, glasses, and insurance. At one point, she asked whether I wanted to go with “us or them.” I said “you guys” and briefly pointed in her direction. I was nowhere near her face, and it was not threatening or aggressive. She simply said, “Don’t point,” and laughed. I was genuinely confused and asked what I had done wrong, but she wouldn’t explain. What I don’t understand is why she couldn’t have simply explained it to me when I asked. Instead, later as I was leaving, she said my pointing was “a little aggressive.” I would have understood and corrected myself if she had just explained it in the moment. The whole interaction made me feel like she was more interested in telling me what I couldn’t do than actually helping me. Things eventually escalated to her repeatedly telling me to leave and threatening to call the police. I asked her why and what valid reason she had to call the police. Once again, just like when I asked what I had done wrong by pointing, she had nothing to say or explain. I left feeling extremely disrespected and like I was being treated differently because of my race. I hope someone higher up takes this seriously, because everyone should feel welcomed and respected when they walk into a business, especially when they are spending their money there.
