The Good: The eye doctor here was absolutely fantastic—kind, thorough, and awesome to deal with. The medical side of the exam was a great experience, and I paid my co-pay happily. The Bad: The second the medical exam ended, hell began. I was immediately handed off to a high-pressure sales rep named V on the retail floor. Right at the start, she told me to think of their department as "totally separate from the rest of the store, like a pharmacy." But a pharmacy doesn't hide the prices on the frames, stack your lenses with expensive luxury upgrades without asking, and wait until the absolute last second to drop a shocking $999 total retail price on you ($360 out of pocket with insurance) for a basic pair of glasses. When I explicitly asked if there were any cheaper options, she flat out lied and told me no—claiming that the prices are all going to be the same there and anywhere else. To top it off, they kept my physical prescription mixed in with their sales paperwork when I walked out instead of automatically handing it to me. Bottom Line: Go here for the doctor, but guard your wallet the second you step onto the sales floor. Don't let them "honey-pot" you into an insane markup. Ask for your paper prescription immediately and buy online for a fraction of the cost.
