I had a very disappointing experience at Pearle Vision. When I asked about pricing, the young blonde woman working there was extremely rude, dismissive, and came across with a very arrogant attitude. Instead of simply answering my questions professionally, I felt like I was being laughed at, mocked, and treated poorly. As a customer, I should be able to ask basic pricing questions without feeling disrespected. What made the situation even worse was that I felt accused of making false claims when I was only trying to understand the cost and get help. I actually would have still purchased the contacts if the customer service had been respectful, but the rudeness and attitude completely turned me away. When someone works in a customer-facing business, especially one that has been around for so long, they should know how to treat people with kindness, patience, and professionalism. I honestly wish I had read the reviews before coming here. After my experience, I can understand why there are so many one-star reviews. The lack of respect, poor attitude, and unprofessional behavior made this a place I would not recommend. Customers deserve to be treated with basic courtesy, especially when they are simply asking questions before making a purchase.
