Pearle Vision

I really do not have anything to complain about. Keep up the great work! My eye exam appointment was great, and I received an amazing discount on my glasses!!! Yesterday and today, I called Pearle Vision because I needed help with some documents, the lady that was assisting/ helping me was amazing! I felt so respected, understood, and satisfied. Unfortunately, I do not remember her name, but I hope this rating somehow helps her. Thank you so much!

This was the absolute worst medical experience I’ve ever experienced in my life! Around the middle of February 2026, I scheduled an eye exam with them. I’m from Orlando &, normally use Lenses Crafters however, the eye doctor that operates in the Gainesville store didn’t take Cigna insurance. I also wanted to purchase the new Ray Ban Meta Displays. I have gen2 non prescription that I ware with my contacts &, I’d planed to upgrade &, get them in prescription &, give my wife the old pair. Pearle Vision advertised that they carried the Ray Ban Meta’s &, they excepted Cigna insurance. When I entered the store &, made my way to the back where the optometrist is located, I noticed the Meta display. I asked the clerk (a young Latino male) sitting at one of the tables , “are these the new Meta’s?” He said yes. There were two different styles &, I went to grab the ones that didn’t look like Ray Bans. He replied, “you can’t get those in prescription but, the Ray Ban version you can.” I told him that I already had GEN2 &, planned to upgrade &, give the older version to my wife. He said he had GEN2 as well. I went on back &, had my eye exam. After the exam I sat down with him to order both what I was lead to believe were the Ray Ban Meta Displays &, 6mths worth of contacts. He even said he was giving me a discount. The following week I noticed I had a text from Pearle notifying me that my glasses were in. When I arrived the next day the first thing I asked him before he went to the back to retrieve the glasses was, were my contacts in? My prescription is funny so they had to order a pair for me to test &, approve before they ordered the six month supply. He said they hadn’t arrived. When he came out the back &, I opened the box I IMMEDIATELY recognized that these were the same glasses I already have, just in a prescription version! I asked him why did he mislead me &, lead me to believe he was selling me the display version’s ? I told him I wanted a refund! He said no. He then gave me some way out story about the displays not being available to the public &, you had to go to the meta website to order them &, meta has to approve you for the purchase &, you have to go take a class before wearing them. Herring that I again demanded my refund! He began to tell me to quiet down &, then demanded I leave the store &, couldn’t return until they notified me about the contacts. I then threatened to sue &, asked for a business card! As soon as I left the store &, got into my car I goggled their 1-800 customer service line. They have some weird issue with their complaint page (I believe it’s intentional) so I ended up dictating the complaint to the rep however they did email me a confirmation number. I also emailed &, made a complaint to the manager listed on the business card the clerk gave me &, have yet to receive a response from either! Neither have I received my contacts! I have since filed a complaint in Alachua County court Pro Se so, I guess I’ll be seeing them in court in the very near future! This is March 3, 2026 UPDATE! Last Wednesday I received a call from a woman who identified herself as “Ruby” out of the Jacksonville office “head of customer services.” They lead me to believe they were ordering the displays &, I was originally suppose to pick both my contacts &, the glasses up in Orlando. Later that week I received a text message notifying me that my contacts were ready but, I had to go back to the Gainesville store to get them. I immediately called the customer services representative back because, that wasn’t the original plan. She told me that the guy who had caused all the problems last day would be Monday &, on Tuesday a manager would be in the store. When I got there they gave me the same run around that the Latino guy had given me. I’m guessing they’ve been served with the lawsuit

Brandon and Maggie were amazing! Friendly, positive and very informative. My husband is 68 years old and he has never been to the eye doctor, he was a little nervous. They both made him very comfortable. I will admit this was my first time ever having virtual doctors; that was an experience in itself. I won't say it was bad, just different and what the world's coming to I suppose and I'm okay with that. Also, was very very glad that we did not have to have our eyes dilated LOL.

Super helpful and personable. Very knowledgeable and helped me to feel at ease with the test where they puff a little air in your eye, that I normally dislike. Was very helpful and accommodating to my wife and 7 yr old who accompanied me to the appointment. Definitely a good experience.

I had the absolute best experience. The technician was very knowledgeable, professional. My time was valued throughout the entire process and I truly appreciate that. I will be a returning customer again and again.