We chose this office after having a positive experience with Pennock successfully treating our daughter's blocked tear duct. Unfortunately, our experience with a routine eye exam was extremely disappointing. Due to traffic and ongoing construction, the trip to and from the office took about 1.5 hours each way. While that isn't the office's fault, it made the other issues we encountered even more frustrating. The appointment itself lasted nearly two hours. For a pediatric office, there was very little available to help occupy children during the long wait, and the exam rooms were uncomfortably warm. We were charged a copay despite informing the office that our family's out-of-pocket maximum had already been met. When it came time to discuss glasses, we learned the optician was on vacation, so we were unable to purchase glasses or have them fitted during the visit. We were also not provided with a physical copy of the prescription and had to call afterward to have it emailed. The final frustration came when attempting to purchase glasses elsewhere. We discovered our daughter's pupillary distance (PD) had not been measured during the appointment. When I contacted the office, I was told this would require a separate visit with the optician and an additional $25 fee. What should have been a straightforward pediatric eye exam turned into a lengthy, inconvenient, and frustrating process with multiple unexpected obstacles. Based on our experience, I would not recommend this office for routine eye care.
