Peninsula Ophthalmology Group

I called on multiple occasions to book a LASIK consultation and was told each time that I'd get a call back, which never came. I finally spoke to a lady in April who booked me for the morning of June 8 (that was the soonest they could give me) and I scheduled time off work for it. I never received a confirmation email but I confirmed the date and time twice over the phone, and immediately put it in my calendar. 2 hours before the appointment, I called to confirm and was told they had no record of my appointment in the schedule. Will not be contacting this clinic again.

I’ve been a patient connected to this practice for over thirty years, beginning with Dr. Hirabayashi in San Francisco. His care was thoughtful, personal, and deeply informed by my history. When he retired, I stayed with the group largely because of the continuity and the kindness of staff like Kana, who still exemplifies that care. Recently, while dealing with a worsening stye and calling from out of town, I spoke with several staff members over the period of a 4 days. Despite my chart clearly documenting what has worked for me in the past, I was repeatedly told no one would review my record or consult the doctor unless I came in for an appointment. My calls were met with rigidity, and my final call with Nancy ended abruptly with her hanging up on me, calling me “demanding.” I was simply asking that my history be acknowledged and for interim guidance to prevent the stye from worsening before I could be seen. I was asking for 2 days of medication as I would have to fly back. While the doctors themselves are kind, the office system feels impersonal and inflexible, with little regard for patient history or context. After decades of loyalty, I will be moving on. If anyone has an ophthalmologist they would recommend, I would greatly appreciate the name.

Have to wait for 60mins to see the doctor. The test and the doctor visit had to be seperated because they couldn't find a spot at the same time. Such a waste of time. Don't want to come again.

Terrible, traumatic appointment with Dr. Edward Koo, very uncaring and abrupt, uncommunicative, not an ounce of humanity. Extremely pessimistic and negative about my risks for surgery and outcome/prognosis. Wouldn’t answer questions, impatient and wanted to usher me out of his office. I suspect he’s double, triple or quadruple booked because the wait was well over an hour. Koo’s way of interacting with a patient, something was very off with him, he wasn’t able to engage at all. He acted as if this was a job he could barely stomach. Not sure if he’s in the right profession. Awful visit with Koo, to the point I’m now hunting for a new Dr. Btw., they billed my insurance company for an hour long visit with him plus a battery of four tests. The tests were legitimate charges, but no way did Koo spend an hour with me. That’s laughable. He barely spent a few minutes, didn’t talk to me as much as he read his notes. My memories of this visit so bad, I can’t bear to drive past this place without shuddering.

Dr. Koo has been my doctor for many years and he is fantastic. He is very interested in my eye care. I see him every six months to make sure my vision remains stable. The office staff at the front desk is always very friendly and accommodating. I highly recommend this office.