Phoenix Rehab & Nursing Center

In general I appreciate all services given to me at this Facility. Special Recognition to Oren the Chancellor who was warm in welcoming me. Cathy, who stood with me as my advocate, making sure all is well in my needs and care. Jamie and David who gave me quality care in therapy helping me to move my limbs with confidence and do things I had feared to attempt doing. Ms. Joseph who kept my bed and lining clean from early morning and took me to shower. The nurses who were punctual in serving me my medications so, I could keep good health. All in all I feel blessed to have been here.

The first day the patient was admitted a staff member stole her phone. We reported it the next day when we found out but absolutely nothing was done about it. They only said they are investigating. But they didn’t even check their hallway cameras. We gave detailed time stamp, checking cameras would have been easy. They tried to brush it off but couldn’t because staff admitted to seeing and using the phone that day. They also do not change diapers frequently enough. The patient got an UTI from all of that and they refused to do a test or anything else about it.

I cannot say enough wonderful things about this nursing center and rehabilitation facility. The staff makes you feel welcomed, supported, and truly cared for. The nurses and therapists are not only highly skilled and professional, but also compassionate and attentive to every detail of care. The rehabilitation team goes above and beyond to create personalized therapy plans that truly make a difference. The facility itself is clean, comfortable, and well-maintained, which gave us great peace of mind. Communication with family members is clear and consistent, and any questions or concerns are addressed promptly. Most importantly, the genuine kindness and respect shown to residents from the administrator, DNS, nurses, CNA, therapists etc. I would highly recommend this facility to anyone looking for exceptional nursing care and rehabilitation services. Thank you to the entire team for your dedication and hard work!

On September 23,2024 I arrived at The Phoenix Rehabilitation and Nursing center with (2) Patellar Tendon Rupture Tear Surgeries to my knees along with A Fracture of the Right Tibia. I was at this facility for approximately 75 days. I left this facility on December 7,2024 During my stay at The Phoenix rehabilitation and nursing center i build a special bond with the staff members at this facility. The staff members at this facility worked hard to take care of me and get me back on my feet. I would like to give a special thank you to the following departments for the care that they gave to me & the facility. A) The physical therapy department gets a special thank you for getting me back on feet & never allowing me to give up B) The maintenance department gets a special thank you for always repairing issues that arise and for fixing my wheelchair C) A special thank you to the following CNA's that took such good care of me & easy my anxiety during my stay Ms.Lin heung Lui, Ms O'Reilly, Ms.Hodges Ms.Paul, Ms.Murrell, Ms.Hung, Ms.Standiford Ms. Zhilxin Li, Ms. Marie Brice, Ms.Conde Ms. St.Jude, Ms. Lin D) A special thank you to the amazing nurses for making sure i took my medications daily & keeping me positive Mr.Houston, Mr. Kyle Carroll, Ms.Carter, Ms.Zenida, Mr. Gregory, E) A special thank you to the housekeeping department for always keeping my room clean Ms. Beverly Johnson and ms. Tiffany F) A special thank you to the recreational department for all the activities G) A special thank you to the security department for keeping the facility safe. This facility is not without it's issues, but I can say my stay here wasn't bad at all. I actually made a few new friends. This facility has 24/7 visiting hours, food delivery is allowed. The food is not great here, some days are good, some days are bad. They have activities like bingo, church, movie night, etc Each patient has their own Televisions and their own phones to use. A special thank you to these (3) CNA'S for the most amazing care that I have ever received CNA MS. DENISE MORGAN 😘 CNA MS.JINA CELESTINE 😘 CNA MS. PAULINE MASSIAH THANK YOU MS. PAULINE MASSIAH FOR THE LOVE AND CARE THAT YOU GAVE TO ME DURING MY STAY ENJOY YOUR YELLOW/WHITE CROCHET BLANKET THROW AND SHAM I LEFT FOR YOU 🥰😘

Everyone I met have been cordial. My dad is comfortable and at 91 years of age it is not easy. Thankful for the staff they have been kind and accommodating with his needs from day one.