Physicians Eye Care Ctr

Had a bad experience here, won’t be coming back. Started with not actually seeing an optometrist for the exam, just some nurse or technician. I had no problem with the near field reading test, yet still ended up with a prescription for reading glasses (?!) and the cylinder changed dramatically from my last prescription (I felt dizzy at first and it still doesn’t look right a few weeks later). Then they dilated my eyes even though they have an optomap machine. Given that I look at computer screens for a living, this meant calling in sick for the rest of the afternoon. I was never asked for my preference. Last, after they dilated my wife and I, we waited over an hour to be seen again. Just a total disrespect for our time, which is hilarious when you look at this office’s schedule of penalties and fees if you are late or have to cancel. Last, we went to their optical shop to have the prescription filled … not great. Despite paying for the antireflective and transitions upgrades, my glasses reflect and barely tint in bright sunlight. Came back a week later to ask them to refill it correctly? Nope! The return period ended already. Just top to bottom a lousy experience.

I wont even go into details about the tech who helped during my exam. The contact lady is pretty rude and short. I got 2 complete pairs of glasses and lenses replaced in an existing pair. The they messed the frames up tightening one pair, had to wait, then the edges weren't polished, had to send them back to the lab again. On my lense replacement pair, the edges were not polished as well and I had to wait longer. When I finally got them today, the nose piece was poorly repaired. Something must have happened and they didn't mention it to me. The staff maybe never noticed. Also, one of my pairs has normal polished edges, but 2 other pairs have beveled edges. I have worn glasses for 30 years, I've never seen that before...even when I have bought glasses from this exact business. When I went to pick them up the first time, the time they were not polished, they were not beveled at that point. I don't understand this, it is a big issue for me. Now I need to figure how how to address it. One gentleman is very kind but the rest are short, rude and fake. I hope to have this sorted out.

Optical dept is awful! Glasses were incorrectly made even though I called to ensure they were being made as computer and near vision without the distance part, and was told yes. Picked up the glasses and immediately noticed something was wrong, but the optician insisted I'd adjust, and insisted they were the no-line bifocal and not the progressive. Took forever to get back in for a re-check. At re-check it was determined that they had been made incorrectly, as progressive trifocals. Then sat me in a chair waiting for an optician for over 30 minutes just to be told they would re-make the glasses instead of just letting me leave. No offer to expedite or discount, no apology. Will take my business elsewhere!

I always have great experiences with Physicians Eye Care Center. Everyone there treats my family and I with professionalism and respect.

My husband and I went to get our annual (glasses/contacts) eye exams. We were informed (when we had already started the glasses exams) that the contact specialist was on vacation, and we were going to have to schedule another appointment to get the contact evaluation. We had to pay them for two additional visits because they failed to notify us that the only contact specialist was on vacation. When we went to our second contacts appointment, the specialist literally yelled at us in front of everyone waiting in the lobby because she said that she only had my husband booked and not myself. I told her we both had appointments , but if she could only take one of us, to treat my husband since he needed the contacts for work. She continued to act annoyed and told me to go to the back with them and that she would have to now rush because we were not the only ones in the building. At the end of the visit, she apologized for being so rude without us prompting her to do so (so at least she apologized). Now, months later, I have received a very demeaning letter stating I owe them $10. It literally says, "We did not hesitate in giving you our service and CAN NOT understand why you ignore our request for payment." I literally have not received any statements or bills in the post. They had called me on the phone previously to tell me they had made a mistake and didn't charge us the additional $10. I questioned them, since we did in fact pay, but they doubled down. I agreed because I didn't want to continue the annoying conversation over $10. They stated they were going to send me a bill, and I confirmed my address but didn't receive anything until now. I definitely do NOT recommend this place. They are so incredibly rude, even though all the mistakes and misunderstandings are caused by them.