Pipers Vision Xpress

It was the first time at Vision Xpress being new to the area. My husband and I both had eye exams performed by Dr. Winn. The exams were very professional and thorough. Dr. Winn took the time to answer all our questions. We never felt rushed. Mikayla assisted us in picking out our new frames and was very helpful and pleasant. Without eye insurance, the prices were very reasonable which was so important to us. We received our new glasses and both agree that our vision is so much better. Thank you Dr. Winn and Vision Xpress. We highly recommend.

This is the most horrible place to buy glasses. I paid for two sets of glasses March 10. They had to be sent back three times because they were not with the correct lenses and while I was waiting For them to call me about the last pair of glasses coming in so that I can pick them up, they tried to argue with me and say that they called me a month ago and said that they were in which is not true. They called me a month ago. I picked up one pair of glasses. They were supposed to send the other pair back to be fixed in the same way and I never received a phone call. Who only calls a customer one time to tell them their glasses are done, then just throw them in a drawer and don’t try one more time. It’s been a month that I’ve been waiting for a call. They said that they called but no one called or even left a message and the girl that I spoke with had an attitude. I will never go back. I spent over $500 on two pair of glasses and I did not get what I paid for. When I asked for my money back the second time they sent them off to be fixed, they just kept saying they will send them back again to be fixed, arguing with me about not giving me my money back. Please avoid this place. If you don’t wanna have a horrible experience. Terrible service. Crap product.

This is the worst place I have ever gotten glasses. I would not recommend it. And I will never go back.The receptionist were loud and gossiped of others freely. My lenses are not correct and when I spoke to the Dr. about it , he advised me, that if I hold them up and look out of them I should be able to see. I will never go back.....

Outstanding service! I had the nose pad of my glasses break off (due to getting smashed in the face by a football thrown by a 5-year-old) four hours in to a 13 hour road trip to spend Christmas in Mountain Home. First thing in the morning, I went in to Walmart, but they only had cheap adhesive pads which I knew would not be a good solution. I decided to try Vision Xpress as I left, hoping they could help me. Not only did they help me in a quick and friendly manner, but they did not even charge me for the nose piece or the labor. I feel like many optometrists would want to charge me a small fee for this sort of thing, but these guys know that a happy customer is worth more than $10. Well done, Vision Xpress!!!!

Newest experience 2026: I think we need to take "Xpress" out of that name. I did NOT have a great experience with them today. I was early because of timing with other appointments and was hoping I might slip in early. Nope, I was actually getting seen 30 minutes PAST my appointment time. I am sitting there waiting and see the sign on the reception desk that says that if you are over 10 minutes late, you need to reschedule. Um... what concessions do I get when YOU are late? Anyways, the doctor is still great and efficient and I was out of the back room in a flash. Since I had a ton of time on my hands I had already picked out my frames (which NONE of them have an actual price on them so they can make up whatever price they need) and the attendent said I would owe them $52 additional above the insurance coverage. Well, it seems to me they can quickly extract money from my wallet. She went to see if they had my lenses "in stock" came back and told me no. It would be 7 to 10 days before they would be finished. Whaaat? I inquired about having the new glasses sent to me and she said it would be $20. Whaaaat? So, now I get to wait and wait. Keep in mind that it's an hour's drive for me to get there so that $20 MIGHT be the route I take. This is NOT the experience I had before and I am sorely disappointed in this visit. Every problem seems to be connected to the front of the office. I'll say it again, the doctor was awesome, the help was not so I have no idea what went wrong from the last time I was there. Previous review of 2025: My previous eye doctor place really put me off for doing anything about keeping up with my vision needs. Vision Xpress actually made me feel good with my first visit. The exam was efficient and thorough with the doctor not rushing me through. They offered affordable lens and frames. I sound like a commercial but I assure you that I don't work for them or even know any of them. I just simply liked this place. Excellent service, excellent prices, awesome staff. Plus, I'm not used to this, I had a pair of glasses to take home in about half an hour! It was a simple lens, but it still was good since I live an hour away. I imagine that a bifocal set would take longer but I guess they put "Xpress" in the name for a reason.