Price Eyecare & Optical

Dr. Price is so amazing. Always takes her time and never makes you feel rushed. She answers all questions and is very knowledgeable.

My husband and I had gone here for the past few years and really like this place. I even referred my parents last year. This year as we were trying to make an annual appointment we noticed their new automated voice system. We were never able to get a hold of a live person, we always get sent to the voicemail to have a call return. My husband called and left a voicemail and never heard from them. I said let me try. I called 2 weeks ago and had my call return, but while trying to find a date that worked for us I couldn't find one that fit during the call. I said I would return the call. A few days later I returned the call and left a voicemail. About 4 business days later I have yet to get a call back. Again every call just goes to through the automated message and have to leave a voicemail. I have tried several times and at different times throughout the day and no one picks up or seems to return calls anymore. We will no longer be going here. I understand automation and I can deal with change, but that should not affect the customer service. It's been frustrating not to be able to speak with a live person to set up appointments that should only take a few minutes. They don't want our business since they do not return calls.

I have been a patient at Price Eyecare for 10+ years and have only had positive experiences up until today. I am really disappointed with the call intake individual/scheduler. Patients have a choice when it comes to care, and to be met with attitude and hostility when attempting to make an appointment is overwhelmingly frustrating. Saddened to say I will be seeking care elsewhere.

Audrey the associate that helps find you glasses and fits. She is so amazing, patient and helpful. She has helped my whole family, I am very picky with my glasses and she helped so perfectly.

I had an infection with my eye and scheduled an appointment to see Dr. Price. My previous appointment with her was excellent. She is very professional and spent a lot of time explaining everything. Yesterday however was a completely different experience. Her front desk employee was not a professional at all. She questioned my insurance and asked what had changed. I didn’t have my new card but told her I would send a picture of it and send it to her. They had my BCBS and Medicare cards. She continued to question why I didn’t have my new card. After a 5 minute conversation of which I was continually questioned like I had done something wrong I took my current card from her and told her I will find a new doctor. Too bad because I like the doctor but it’s not worth being treated like I was.