Primary Eyecare Associates

I am a returning patient after a underwhelming experience at another local optician. Dr. Hillmann is very professional and tweaked my progressive lenses to allow for a better field of vision while reclining. The staff were helpful and happy to work with my insurance which saved me a substantial amount of money. I've worn glasses for almost sixty years and this is my favorite pair!

First of all, the doctor and rest of the staff are great with the exception of the receptionist. She has no customer service skills. She aggressively yelled at me at check in while attempting to verify my insurance. It was a terrible experience and as a long time customer I should NEVER have been treated like this. No one should. No apology from her, Hannah did. Hopefully she is coached on how to speak to patients and is trained on how to read insurance benefits in their system.

Amazing staff: knowledgeable, friendly and professional. I continued seeing Dr. Bartells and staff after moving jobs and prefer to travel and see them instead of finding a closer Eye doctor. I always order my glasses with them as well.

A year ago I purchased glasses here with Hanna. From the start my experience has been nothing but amazing and efficient! Fast forward a year later and I need to repair the frames I purchased. I was set up with an amazing 2 year warranty and I went in to get the repair done, which the frames needed to be replaced. Hanna again helped me order new frames and lenses covered by the warranty right away. I don’t even have to worry and I feel taken care of. Highly recommend going to Primary Eye Care!

Absolutely unprofessional and unhinged individuals run this place. When scheduling an eye exam, I'm told "your eyes must be dilated." I explain, I have a neurological condition in which my eyes are already dilated. The individual goes on to argue with me. I tell them "ok, I'll speak with the doctor, thanks." THEN some man calls me up, lecturing me on why eye dilation is necessary. I tell him I don't know who he is but his behavior is beyond inappropriate. He then tells me that my appointment is canceled and I should see an ophthalmologist. WHAT THE ACTUAL HELL IS WRONG WITH YOU PEOPLE? For the record, I requested to speak with a doctor regarding this ridiculous behavior. I got hung up on. Repeatedly. Menyuk this office. Seriously. Go anywhere but here. They are unhinged. I'll be reporting their behavior to every appropriate board.