I am leaving this review to share an experience involving a staff interaction, not to criticize the business as a whole. I recently contacted Professional Eye Care in Elizabethtown to confirm whether my minor child attended an eye appointment that I personally scheduled. I retain parental rights. During the call, the representative, Veronica immediately stated that she could not provide any information due to HIPAA. However, she did not ask for my name, my relationship to the child, nor attempt to verify my identity or direct me through appropriate privacy or supervisory channels. While HIPAA compliance is important, so is proper procedure. Dismissing a parent’s inquiry without verification, explanation, or referral to a privacy officer reflects a lack of professional handling and understanding of how HIPAA is applied. This review is meant as a reminder that staff interactions matter. How employees communicate—especially in sensitive situations involving children—can significantly affect how current and potential clients perceive the practice and, by extension, its ownership. I hope this feedback is taken constructively and used for staff training and improvement.
