Professional Eyecare Regency

Stephanie is horrible and rude and seems to be confused as well. Not sure what happened to service but this one definitely needs training in communication and in how to do her job. She is helping us while talking to a patient on the phone and that’s in the room . No privacy to the patient and care and no focus for the one in the room. We were so tempted to leave but doctor Lozada is the reason we stayed. He is calm, patient and great to deal with. He doesn’t rush us and answers all our questions. 5 stars for the doctor and half a star for the front people. One is rude and the other one doesn’t like her job I think.

I wouldn’t take my dog to this place! They messed up my lenses and REFUSED to refund me! I paid cash! I asked if my lenses were checked and was LIED to!! If I could give 0 stars I would!! Prism is not cheap!!

My husband got had to go in for a object removal, he paid at time of service. Months later we got another bill, they are telling us the person who checked him out made a mistake but we have to pay for it apparently. VERY shady and very unprofessional. My husband had paid at time of service. If you go to them expect a surprise bill, I saw another review that looks like a similar story.

Poor billing services. I had services performed in 2018, and paid via insurance, and credit card. I did not recieve any further correspondence until September of 2020. Called the office, and got excusess about internal staff problems, and new systems. Almost two years is way too long to figure out internal problems with billing. I definately reccomend looking into other service providers that have their billing systems in order. They also did't seem too concerned about losing our family for services. Unbelievable!

Loved the service!! Everyone was so sweet. Definitely will recommend.