Progressive Eye Care

I’ve been a patient of Dr. Davis for 15+ years. I’m also a retired nurse, so I have experienced great & not so great doctors. Dr. Davis is patient, kind, caring & explains what a patient needs. She always answers any questions you have. Her staff are professional & kind. I highly recommend her to anyone that needs an eye specialist in her areas of practice. She is wonderful with adults & children.

Dr. Davis saved our son. He’s a complex medical kid, 4yr old. She is very intelligent and see’s things that others have missed. Give her all the info on your child and she will make sure they are taken care of.

I really wanted to give this place the benefit of the doubt because I really like Dr. Davis and her clinical staff. However, the front office staff…umm…isn’t great. It takes months to get an appointment and the last time I had one for my daughter I was told as I entered the office that I need a referral from our doctor to be seen (even though we’ve been seeing Dr. Davis for months). I questioned this, for fear my daughter would have to wait another two months to be seen. Annoyed, the woman at the desk pointed to the sign TAPED TO THE FRONT DOOR saying my insurance will now require referrals for every visit. No courtesy phone call to let me know to anticipate this requirement - just a put-out woman whose job it is to manage customers implying I’m the imbecile for taking time off work, pulling my daughter out of school, and not using my space time vortex to see the sign TAPED TO THE FRONT DOOR. So, following appointment I again take off work and called our doctor to make the referral for my daughter’s appointment to be told that our insurance dropped Dr. Davis. Again, I was treated as the moron I am for not using my crystal ball to anticipate this, especially after having received confirmation texts for the appointment. Unless you are a wizard with psychic powers that doesn’t mind long waits, scarce availability for appointments, and incredibly judgmental/unhelpful office staff, I might encourage you to seek elsewhere.

Horrible customer service. Called to schedule with Dr. Davis a few months ago and they said my insurance would cover as long as my neurosurgeon put in the referral. I had to call the office to make sure the referral was good and they told me the day before my appt (which I had to wait a month and a half for) that insurance won't cover it. Then they wouldn't let me schedule another appointment until I had me new insurance information. Fine. I called a few days after my new insurance was effective to make another appointment and I have yet to get a call back. It's been close to a week now. I received a call back from Northwestern the same day.

Dr. Davis is thorough and professional. The office staff is very helpful and accommodating. I’ve gone here for many years and I’ve always been well cared for. If you need eye care, this is the place to receive the best.