Unacceptable customer service. Would give 0 stars if possible. I contacted them the other day to inquire about purchasing non-corrective, colored, contacts lenses. I explained that I simply wanted to have the option to change my eye color. The woman who answered the phone acted as if I were inconveniencing her. She bluntly told me I needed a prescription. I was confused and explained that I didn't want corrective lenses. (This was a new process for me and I didn't realize how it worked). Instead of helping me by explaining what she meant, she simply repeated herself. So I tried to understand what she was saying and asked "Oh! So even with non-corrective lenses I would need a prescription for the size/shape of the contacts?" She said "yes." I asked pleasantly, "How would I go about getting a prescription?" She replied in the same irritated fashion "You need to be seen by a doctor."
Absolutely useless employee! You had an opportunity to say "I'd be happy to set you up with an appointment with one of our optometrists and get you fitted! We have a variety of colors to choose from! What does your schedule look like?" You had an opportunity to be pleasant and send positivity out into the world. You had an opportunity to grow your business not just by me becoming a customer, but by the customers you would have gained via the referrals I would've given you when people asked about my eye color.
I went to Walmart. Yes, Walmart Vision Center in Manchester. I received exceptional, friendly service as a walk-in on Easter weekend, a complete and thorough eye exam, a complimentary pair of lenses and cleaning products, instruction on proper care and they set me up with ordering all the lenses I need.
If that receptionist's dog died that morning, or she just received an untreatable cancer diagnosis then I will remove this comment and apologize for pointing out her lack of enthusiasm and phone etiquette. But I have a feeling she just isn't cut out for appointment scheduling. Might I suggest seeing if the DMV is hiring?
