Rainier Econoline Optical

We just got our eye exams here for the first time and we couldn’t have been more pleased. Office staff super informative , kind and helpful . Doctor was very thorough , kind and made sure we had all our questions answered.

Best eye doctor appointment I’ve had. I saw Dr. Pham today as a new patient and couldn’t be happier so far. She did all the normal things eye doctors do, but her explanations and time spent with me was what set her apart. She and the front desk staff were very friendly and knowledgable and I’ll definitely be going back.

My two daughters and I recently visited this eye doctor, and I can honestly say it was one of the best experiences we’ve ever had with eye care. After years of wearing glasses, we learned more about our eyes in this single visit than we had in all the years before. The doctor explained everything so clearly and made sure each of us understood our exams and options. The front desk staff—a gentleman and a woman—were absolutely wonderful. They were kind, helpful, and incredibly prompt in getting us checked in. I had provided one of our insurances ahead of time and brought the second one with me to the appointment. They seamlessly updated everything while we were in our exams, and by the time we were finished, both insurances were applied perfectly. When it came time to choose glasses and contacts, the staff went above and beyond to help us maximize our benefits. Thanks to their guidance, each of us walked out with two pairs of glasses, and one of my daughters was even able to get contacts—all with very little out-of-pocket cost. The level of care, attention, and kindness we received was unmatched. We will absolutely continue going to this office for all of our eye care needs. Truly one of the BEST in Puyallup!

Beware! This facility does not administer their own hearing services. Nor will they help you resolve any issues, because as an hearing patient you are not their patient. Instead, AudioNova uses the space and all of their office services are handled off-site. Rainier sight and sound could only give me a business card with a phone number and the same physical address as this location. No one I could talk to in person about insurance issues. While doing business at this location... AudioNova told me many times that my insurance was excellent and offered full coverage for hearing aids. I felt coerced to sign their buyers agreement with them saying, "oh don't worry about it, your insurance will pay for everything." But the buyers agreement states that the customer is responsible for immediate payment of any remaining open balance after insurance processing. Per my insurance, I did have full coverage. However, AudioNova billed more than the maximum amount. Insurance paid according to the contract rates between them and AudioNova. But due to the difference between the insurance contract rate and the rate AudioNova billed along with wording in AudioNova's buyer's agreement,I'm on the hook for nearly $4,400. Feels pretty scammy to me.

Just had my first appointment here recently and can say Dr. Phan and her team are some of the best! Dr. Phan herself was so knowledgeable and caring. She took the time to explain everything she was doing and answer any questions I had. The team at the front were also super friendly and very helpful.