Raphael Perez OD

TLDR: They will not give you your prescription as leverage to scam you. They will also claim that your insurance won't cover things that it does cover. This place literally held my husband hostage there today because they were trying to scam him out of $45. Their "logic" is that if he wasn't buying their very overpriced glasses then he had to pay for the exam which they claimed wasn't covered by his insurance. They had him sitting there after the place closed waiting to scam him while withholding his prescription. They were even trying to get him to pay half of a pair of glasses in order to give him his prescription. Guess what? His insurance told him the exam was covered while on loudspeaker. His appointment was at 5pm and he finally got home around 8pm. This place is maybe 5 minutes away. We will be contacting his insurance and at the very least the FTC and the Florida Board of Medicine as this is very much some awfully dumb people preying on patients. They even tried to schedule another appointment, what a joke.

The office assistants are not professional, the wait was over 2hrs even with an appointment, did not feel confident in the help I got with my glasses and when my contacts finally came in I was not able to completely see with them on. Felt like my contacts prescription was wrong. When I confronted them about it they told me “you might see a little differently with your contacts because they are not glasses.” I’ve had contacts before from another place and NEVER had a problem. I’ve only been here once and I will definitely never go back again. I recommend everyone I know to a different place.

Before scheduling an appointment for my children I called Dr. Raphael Perez’s office to verify that Staywell Medicaid was accepted. The office assistant informed me that this insurance was accepted. When I get there it was a different story. After almost waiting for an hour I was called and advised that with Staywell there is a$35 copayment and my total bill wil be $210. When I questioned the charge I was told Staywell made changes and now I have to pay a copayment which was a big lie... what they failed to inform was they were no longer in network and I would be paying as if i did not have medical coverage.. this office got $70 out of me when I could went to a doctor in network and pay no cost at all.. I only trusted them because my kids went there before and paid nothing. So disappointed that the front desk assistant knowingly lied to me..wonder how many innocent people they did this to.

Extremely unprofessional office I have never received worse service at an eye doctor, extremely ameteur and inefficient systems for appointments. Please note that you will be waiting for more than 3-4 hours after your “scheduled appointment” it is almost disrespectful how little they care for your time and money. I would never recommend using this office

I called Dr. Raphael Perez’s office to verify that insurance was accepted. The office assistant informed me that this insurance was accepted, . When I get there it was a different story. The assistant that is the worst person with attitud told i was aprove, im going what the vsp said charge will be online using this doctor, After almost waiting for 2 hr was called , the doctor did my exam put some drop on twice then ask me some questions, tell me to try some contact. When im ready to pay i was told a different story about fee n copay, When I questioned the charge I was told the insurance cover minimum that u most have the cheap coverage, they might told u wrong info.. I have to pay a copayment which was a big lie...they charge more than other places..again the lady in the front desk is the worst employee a company could get. Im So disappointed that the front desk assistant knowingly lied to me..wonder how many innocent people they did this to... the place is worthless,,,,