Ray Ban

I tried to return my Meta Ray-Ban glasses at six different Ray-Ban, Sunglass Hut, and LensCrafters stores across three different states. None of the stores accepted the return. Every store gave me a different reason—one said the box had been opened, another claimed I didn’t buy the glasses from their store, and others came up with different explanations. If you’re thinking about buying Meta Ray-Ban glasses, be aware of this. Based on my experience, returning them is extremely difficult, and the stores refuse to accept the return. I recommend keeping this in mind before making a purchase.

I went in to replace a pair I had lost. I already had a good idea of what I wanted. Morgan immediately showed me what I was leaning towards and explained the options on hand. She was enthusiastic, knowledgeable, and extremely professional. She didn't push the extended warranty and efficiently got me through the checkout. Ask for Mogan when you go!

I’ve been wanting a new pair of Ray-Bans since mine are 3 years old and beat up. The ones I have are discontinued, so Morgan worked with me to try on different lenses/frames to find a combination I liked and helped me customize a new pair! She also cleaned and tidied up my old pair to “bring them back to life.” 10/10 recommend shopping at the Kenwood Ray-Band location with Morgan!

So I was one of the lucky one's to have a unfortunate experience with the e-commerce platform my items arrived damaged and I wasn't able to get any assistance and became highly disappointed & dissatisfied until I came in contact with MORGAN not only did she make the situation correct she went above and beyond, I've never been a online shopper because you miss out on people like her and great customer service, She is what the Ray-Ban company should strive to be. Please come into the store and spend your money and do not waste your time online.

Morgan is amazing!! I will only shop at this location because she’s such a sweet and considerate employee. I highly recommend visiting this location for anything you need!