Ray Ban

I absolutely cannot believe I came all the way to the only official Ray Ban store in Colorado to try The new Rayban Meta Display Smart glasses and I was told they do not sell these. They do sell the non display Meta. If I want to try them I have to go to best buy?? The staff is mystified as to why out of all the avaliable RayBan products their main new item is Not for sale at their store. I have heard that there needs to he trained staff on site to fit these glasses. So the people at best buy that sell refrigerators are more knowledgeable than the RayBan staff? I have a hearing problem and was looking forward to trying out captioning glasses. There are several other Smart glass captioning devices out there. I guess Rayban doesn't want my money that bad. Its like going to the apple store and not being able to buy a new I phone pro.

I bought a pair of glasses, but at no point did I receive any kind of assistance from the salesperson, he didn't even greet me when I walked in and he paid us no attention whatsoever until we were ready to pay. You may have a good product, but you really need to change your staff.

Strong warning to avoid Ray-Ban as a company. I received a pair of their glasses for Christmas as a gift, within 2 weeks the hinge broke. I brought them back to the store, they were super nice and said it was covered by warranty and to apply online. He even gave me his name. I did that, and corporate rejected the warranty (didn't say why) and offered me a link to buy them again. I went to their support department who had the same story, we can't help. Paying almost $300 for a pair of glasses, to be lied to about the warranty, and wasting hours of time with support people passing the buck is the worst customer experience I've ever had from a designer brand. Avoid at all costs.

Brought in a pair of my 2-year-old Ray Bans that I’d purchased in another state that needed a repair when a lens had fallen out. The team took my glasses and re-installed the lens, tightened up all the screws on the glasses, adjusted the nose bridge pieces, and polished the lenses. Super quick and painless!! Highly recommend.

Poor customer service. Still waiting for my refund which should have been in my account already, just called and have to wait another week. Rayban has already had the item back since January 22. It’s now February 6. As a customer I will never order from them again in my life. Stealing peoples money is unacceptable & unprofessional. Give me my money back!!!!!!!