Ray Ban

I am extremely disappointed with my Ray-Ban Meta Gen 2 glasses. After only 2 months of normal use, strange lines appeared inside the lenses. These are NOT scratches — it is clearly a manufacturing defect. I took very good care of the glasses, and they were never damaged. I even went to two different Ray-Ban locations, and both employees told me that this is 100% a factory defect. Despite that, the warranty team denied my claim without even physically inspecting the glasses. They made their decision only based on photos, which makes absolutely no sense. How can you confidently say it is not a manufacturing defect if you never even examined the glasses in person? What makes this even worse is the terrible customer service. Instead of standing behind their product, they refused to honor the warranty and acted like the issue was my fault. For a premium product at this price, this is completely unacceptable. I expected much better quality and support from Ray-Ban and Meta. Paying this much money for defective lenses after only a short time is ridiculous. Based on my experience, I would not recommend these glasses to anyone.

My son wanted the Headliner (Gen 2) in shiny asteroid grey. After going to a couple places that didn't have that color in stock we stopped at the Ray Ban store at Oak Brook Mall. We walked into the store and were helped immediately. Service was friendly and they were very knowledgeable about the product. Chloe was our salesperson was exceptional. She walked use through the the glasses features and how to use them. Chloe measured my son's face and glasses, entered his prescription, and finalized the sale. 5 days later she called to let use know they were ready for pickup. This was a pleasurable and easy buying experience and Chloe was exceptional! 5 stars...

A few months ago, I got my first pair of prescription glasses and found Ray-Ban to have an excellent variety of styles. The employees at the store very kind and patient and went over the top to try to find different pairs that I could try on. They also, once the glasses came in, helped me to adjust them, so they felt perfect on my face. It is a little bit more work to submit these to Insurance because you have to pay and then submit but that ended up working out fine.

Geriellie was a great help and fixed my sunglasses for me in couple mins! Highly recommend

Terrible customer service. They have gave me the run around for almost 2 weeks and have not put money back on my gift card.