Dr. Hashimi is great. Only reason for the 3 stars. For eyewear purchases though, I'll not be returning after being a customer for years. 0 stars. The practice leader who helped me with glasses purchases many times previously was professional, effective and friendly- he left the business a year or so ago. My recent experience in trying to update my prescription readers lenses was defining. I spoke to the new person handling such things about that after my (good) visit with Dr. Hashimi. I was to drop off my old pair and he would look into the lens replacement. At that point I wouldn't say new guy was unpleasant or in any way rude, but he was not particularly communicative or energetic about what I suppose must have been an ankle biter request. I didn't think much of it at the time. I dropped off the glasses a few days later and the receptionist advised she would make sure new guy got them. Then... after several calls and one stop by to get the pricing and status over the next 3 weeks, new guy was never available ("at lunch", "on a break"), but he was "working on it" and would call me back with the price, etc. The receptionist was pleasant when I called. Finally today over 3 weeks I came by to pick up the glasses that I was pretty sure nothing happened with. It took a while for the staff and new guy to find out what happened to the glasses and figure out where they were (just stashed somewhere, nothing done with them). After at least 10 minutes new guy eventually found them. I was polite and said it wasn't an issue, I knew they must be slammed. I'll just take them elsewhere. I politely reminded them of the efforts I'd made just to get a follow up. New guy's attitude: bored, at best, annoyed, possibly. Hard to tell since he was wearing rainbow mirrored sunglasses. He handed me the glasses, I said thanks and left. He stayed silent, no apology, nothing.
