Refocus Eye Health Of Nj

I am a long time patient of this Randolph practice, starting when Dr Cetta owned it, and now with Dr Reing. I have always been impressed with professionalism of the doctors and their support staff. The exams are very thorough and they explain that an eye exam is more than just reading an eye chart. When it is time for getting your prescription eyeglasses, they have an optician right on premises. They have a large selection of quality frames and they are excellent at working with the patient. They have always delivered a quality product and they are willing to work with you on any issues that develop during the life of product.

The staff and Dr. Reing took great care of me today. I called with an emergency, the office was able to get me in same day, and Dr. Reing thoroughly examined and took his time to explain what was going on. Thank you again.

My first visit with Dr. Reing today. He thoroughly explained my options and answered all my questions. I am confident in his ability to address my issue and will be following up with him soon.

Always a very pleasant experience! Great staff! Dr Reing is extremely thorough and knowledgeable! He has equipment in his practice that takes pictures of the retina which avoids obnoxious retinal dilation!!!! Have referred others and will continue to do so! 🌹

I had a poor customer service experience with the receptionist during my appointment check-out at the Randolph office. The receptionist was very condescending, as if I was bothering her when asking for service. I paid with a credit card and the receptionist did not ask if I wanted a printed receipt, instead told me I would receive an emailed copy which I did not. When I asked for a work note, it was written on a piece a prescription note pad, very unprofessional. When I let the receptionist know that my employer would not except prescription note pad, she became adjatated. The receptionist started questioning me about what procedure I had done that day and told me to "have a seat", never once addressing me by my name. After a few minutes she returned with an official work note, placed it on the counter and said "here you go". The official note stated that if my employer needed any additional information, "please don't hesitate to contact our office". My employer has no authorization to my personal medical information, so I'm confused by that statement. Overall it was a poor and uncomfortable medical service experience.