Reliant Medical Group Southborough

My PCP, Dr. Mazabegian, is the best primary doctor. She is thorough and effective. She listens to my complaints attentively; she checks my medical history carefully; she orders medical exams and referrals thoughtfully; she follows up in an very organized manner; she prescribes medicine and starts treatment effectively; she calls me to inform me important test results; she messages me through the MyChart portal. I am satisfied and grateful to have such a good doctor as my PCP for my retirement years in Southborough.

This is a large two-level medical office with primary care OBGYN and there are also UMass providers in a separate area in this building. A lot of people who take their children to the pediatric practice here. UMass has gastroenterology and endoscopy in the lower level. They perform procedures such as colonoscopy. UMass to schedule at this location and specifically request that you want Southboro medical. My own UMass doctor did not realize that gastroenterology from UMass is located inside of Southboro medical AKA reliant medical. It's a very convenient location to go to for obgyn, pediatrician, and GI procedures.

I have been dealing with complex insurance and pharmacy challenges for several years, and this team has been exceptional throughout the process. Crystal and Allison are consistently proactive, communicative, and incredibly supportive. They have helped coordinate with pharmacies in situations that would have otherwise been extremely difficult to manage alone. My doctor has also been an outstanding advocate, ensuring my care remains a priority despite the administrative hurdles. Their professionalism, empathy, and dedication do not go unnoticed. I am deeply appreciative of the level of care and support they provide.

I rarely write reviews, but I felt compelled to share this experience because I left my medical visits feeling deeply disrespected and unhelped. Similar to another reviewer, I had a very negative experience with Mariah Black, a nurse practitioner in the APCC program. Throughout my visits, I felt I was treated more like a customer being dismissed than a patient seeking medical care. I came in for an existing health condition and requested time off from work to focus on recovery. Rather than discussing my symptoms or collaborating on a treatment plan, my request was denied. I was told that I had “plenty of time” to recover and that I should “find another job” if I was uncomfortable going back to work. I found this comment extremely inappropriate, dismissive, and lacking in empathy. At no point did I feel that my concerns were genuinely listened to or taken seriously. Instead, my attempts to explain how my condition was affecting me were repeatedly being brushed aside in favor of her own assumptions and beliefs. Additionally, I expressed that I had financial concerns and could not afford one of her proposed recovery options. At the time, I was reassured that this was understood and would not be an issue. However, I later discovered in the clinical notes that this was documented very differently. The notes stated that I failed to follow the treatment plan, and this was then used as justification for denying me additional time off from work. This contradiction left me feeling backstabbed and left me feeling misrepresented and betrayed. I have been a patient at the Southborough medical practice my entire life, but will now be looking elsewhere for care. I expected compassion, honesty, and collaboration from medical professionals. All of that was entirely absent here. If you are assigned to Mariah Black, please consider my experience when deciding where to seek care. I would not want anyone else to feel as dismissed and unsupported as I did.

I love reliant medical and all of the staff there. They are very responsive if you have a medical concern. Some of the doctors can be a little blunt. However, my primary care doctor and his team is excellent and thorough. I also see endorcineolgy at this location and my doctor is very good as well as a few other specialities and all are very good. I would highly recommend Reliant Medical as a whole and Ready Med.