I was recently seen as a work-in appointment after experiencing eye pain for several days. While I understood there would be a wait, I was very uncomfortable with how I was treated by one of the lead nurses, Linda. While sitting only a few feet away, I overheard her openly criticizing another nurse for bringing me back and expressing annoyance that I was being seen at all. This was unprofessional and inappropriate to discuss in front of a patient. On the other hand, the nurse who assisted me directly was very kind, answered all of my questions, and reassured me throughout the visit. Her professionalism and compassion were greatly appreciated. I am grateful that I was worked in, but no patient should feel unwelcome or like an inconvenience when seeking medical care. I hope this matter is addressed to ensure greater professionalism and respect toward patients in the future.
