Rittenhouse Eye Associates (Wills Eye Physicians)

Dr. Harris and his staff are great. Customer service is good. Nice friendly place. Complete eye exams and follow up. Five stars.

What a great experience! Kudos to Marlene and Linda at the front desk for working with me on an issue I had with insurance. They were kind and considerate. Marlene talked to the insurance company rep to try to resolve the issue. Linda helped me reschedule my appointment. Wills Eye Hospital is lucky to have employees like this, that go above and beyond. Thanks Linda and Marlene. Your kindness will not be forgotten!

I’m writing this while waiting for the eye doctor. This is my second visit in a week, and both times I’ve waited over an hour to be seen. They did a contact fitting for single use contacts during my first visit. For whatever reason, I had to come back for biweekly contact fittings, despite the single use being the same prescription and fit as my biweekly. Silly. Whatever. Made an appointment for 3 pm for a “quick fitting.“ Got here at 2:45 pm. It’s 4:10 pm. Now 4:11 pm. Each minute feels like a small lifetime. Maybe an eternity. I’ve been sitting here long enough to proofread, edit, and add random thoughts to this review several times over. I think id rather have impaired vision than have to sit another minute in this office. The staff is wonderful (five stars), for the record. However, if you value your time, go somewhere else. Stay far, far away. It would probably be worth it to drive to another state, honestly. I wish I had. I drove to New Jersey this morning, and it took me less time to get to the shore than to get fit for contacts. No exaggeration. Literally drove to the Jersey shore, put a wetsuit on, and was in the water faster than it’s taking them to check to see if my contacts fit properly. If I leave, I can’t order my contacts, and I’ll roam the earth blind. Does this technically make this a hostage situation? The doctor came in at 4:29. She saw me for maybe five minutes

As others have said the wait times here are ridiculous, this office clearly does not value the time of their patients. I went twice within a month, once for a regular eye exam and once to get dilated (since the first appointment took so long and I had to get back to work). Both times I waited about 45 minutes past my appointment time just to be called back, and then it was more waiting as I was shuffled around. Staff felt disorganized like they didn’t know who was where or waiting for what. The waiting room is chaotic, they have a tv blasting plus music on in the background. Not ONE person apologized or even acknowledged the fact I’d been there for so long, I mentioned it to the doctor when she finally came in and she just blinked at me and carried on. Dr. McDermith was fine if a little brusque, she answered all my questions and was professional, but I won’t be back to a place that runs its office this way. I’d been going to For Eyes in center city for 10 years before they stopped taking my insurance and they’re always super efficient and easy to deal with, if your insurance is covered go there instead.

The wait time is atrocious. Time waiting in waiting room: 35 minutes Time waiting in the room: 50 minutes Total wait time: 1 hour 25 minutes I arrived fifteen minutes early for my 10:30 appointment, as asked by the office. I then waited 35 minutes to be called into a room. The nurse gathered my details and did a few quick tests 10:50-10:55. I then waited another 35 minutes alone in the room with no updates, at which point I found a nurse who informed me I was “next”. The man across the hall then also went to check on the time because he too had been waiting ages. Guess who was seen first? The man. The doctor FINALLY came in at 11:40 and spent a grand total of 5 minutes with me. If you value your time and personal data, find another place to go. Wish I’d checked reviews before coming here.