This is quite the unprofessional establishment. I have on multiple occasions, attempted to reach out to the optometrist office for various different reasons over the time that we’ve been with them and they are not likely to return calls in a timely fashion or even be ready at the front desk when you go in for your appointments. Before they confirm an appointment on the phone, they should also mention that there is an additional $50 out-of-pocket expense not covered by insurance because of new machinery they have. I continued to go with them until we had an issue with our insurance and I had to see a different optometrist. My daughter was still having issues with her vision after getting what we thought her long distance vision corrected due to the optometrist at Tovey stating that she had a stigmatism, however he did not seem to notice there was an up close issue with the vision as well. Taking my child to a different optometrist, I was able to confirm that she not only did not have a stigmatism, but it was a positioning of one of her eyes. And they did not seem to notice there was an up close issue with the vision as well. Taking my child to a different optometrist, I was able to confirm that she not only did not have a stigmatism, but it was a positioning of one of her eyes that actually caused the long distance issue and they were able to come up with a particular cut to her glasses that addressed her up close vision as well. It is in my opinion that Tovey optometry company is lazy, only willing to do the minimum and have close to no customer service skills. Having alternatives is what is saving my daughter‘s vision and her ability to participate in school. My response to you, Mr. Tovey Is that I left several messages in November 2025 and in December 2025 regarding a callback regarding my daughter’s vision. We are not optometrist so we had no idea her exam at your office was incomplete until we had her eyes checked elsewhere . No one from your office called me back. The additional cost I paid when I came into your office to have the examination with your new Opto machine was $50. You can go back and check your intake amount on those dates that i was seen. That experience that I described is the experience that we had so you may have been in business for all these years and may have been very wonderful to every single one of them however our experience was one in my opinion quite lacking. Even when I suggested to you that the frames that I received were too loose there was no assistance offered by you to adjust or replace the frame. Again, another optometrist office took my glasses with the frames that were too loose and were able to tighten them up, free of charge. Perhaps we weren’t worth your best treatment. No worries. This family will not return and will never recommend. But then you don’t need us anyway.
