Roberto A Molina OD

Had an appt July 21st of 2025 and waited and waited for almost 1 year for my glasses... 8 months later i went in to inquire of my glasses because when i talk to somebody on the phone, nothing ever gets done.. the ofc manager claims she called me and left messages but that was totally false. I had my phone in my hand and showed her but she brushed me off. My glasses we supposed to be free because my insurance had taken care of the eye exam and I picked free frames to make it easier. Im not picky, (evidently since I chose to do business here.) But the ofc manager proceeds to tell me I needed to pick a different frames because the one I picked was no longer available.. Fine!! So she tells me she will order a few to choose from and she will call me when they come in. Well, that never happened. So, I finally went back to the clinic since they were finally opened and I was off. (THIS PLACE IS NEVER OPENED!!) So as I proceeded to ask the ofc. manager for my refund she said she couldn't give me my refund without my receipt, I gave it to her and from there it just got ugly in the store.. The ofc. manager was extremely rude and she didnt know how to give a refund on her credit card machine and I was doing my best to make light of things and laugh it off and was as polite as can be to her despite her attitude. Im not the type to let people like her ruin my day. Her attitude is just a reflection of how she feels about herself, so I continued waiting patiently and just kept my mouth shut. She finally refunded my money. I proceeded to ask for my prescription since it was already paid for. That was another 15 minutes of my life I couldnt get back because she took a long time again. And she made my prescription date to expire a month before it should. I had already expected that because she was already treating me rudely. When I finally taken care of what needed to be done there I kindy said THANK YOU!!! With absolutely no response back.. oh well, on to make a complaint the the Better Bisiness Bureau if they are even licensed through them.

I would have never imagined being treated so disrespectfuly in my entire life, After ordering glasses,No phone calls,no reminder, nothing but Attitude, then secretary not answering questions, just talking over me on the and I got hung up on Twice!!! What the hell is wrong with people, This is their job,and they treat it like a social media platform! 9 of us will not be returning for any service provided by this company, !!! Need to speak with my attorney on this situation!!!

Staff was friendly, outgoing, eager to help, and Dr. Molina interacted with me like an old friend I haven't seen in a long time. I got to see the receptionist deal with what was an extremely rude customer, she handled the situation professionally and appropriately. I look forward to my next visit, and would refer anyone to intuition optical.

Should Have Heeded the Reviews… I read the negative reviews but wanted to decide for myself. After more than a week of waiting on my trial contacts the receptionist told me she didn’t know she was supposed to order contacts. How could she not know?? My appointment was a contact lens exam! Another week goes by, this time she says she actually ordered them twice, but they still weren’t in. Which is it, she forgot or ordered twice?? After four weeks of waiting, she calls to say they are in. Too late; I already reordered contacts from my old prescription and found another provider. Her only response is, “Okie-dokie”. While the doctor and receptionist weren’t unfriendly, they both need to work on their “people skills”, especially the receptionist.

It appears that this establishment is very short staffed "ALL THE TIME". I had phoned on several occasions to inquire about my completed prescription glasses, if they had been delivered to their office . I was on hold for 20 minutes and eventually hung up. On the two other calls, I was assured that I would receive a phone call back with that information. I did not receive any call backs. Finally I went into to the office to inquire, waited for 20 minutes, again, just to be told that they were short staffed and they should arrive within the next week. It has now been 5 weeks and no glasses. There is a problem here! Either they cannot find the staff they need or the have a problem retaining staff for whatever reason.