Both Shigio doctors were courteous and explained the challenges with my high-wrap cycling prescription, which I appreciated. However, the front desk experience was completely unprofessional — I called in advance and discovered my request was never communicated when I arrived. Her tone was dismissive from the start, and I couldn't understand why she was laughing over the doctors while they explained alternative options and recommended I schedule an eye exam first. Then she turns her back on me, and I was left standing there with no follow up. Another office (20/20 Eye Wellness in Pleasanton) later took the time to measure properly and work with the lab, which led to an elegant solution that solved my issue. Communication and patient respect clearly make a big difference.
