Rosin Eyecare - Schaumburg

Great experience here! My appointment was quick, about 30 minutes. Amy was wonderful answering my questions over the phone and was super friendly in real life. Dr Patel was great at communicating what he was doing which eased my mind. The trainee did a great job at asking questions and following along. Overall great staff and will be coming here for my next appointment as long as they continue to accept BCC

Communication is a very big problem at Rosin Eyecare. I have left voice messages as well to get back to me to make payment. But no one got back. There is no online payment system either. Need to be more customer-centric. Cannot make payments at other locations either. Payment has to be done in person at the store after we receive an invoice weeks later. Please have an online payment system to pay our dues. Thank you.

So, I did wait 4 weeks but I got all pairs of glasses. They did do better but it wasn't a great experience.

I've had such horrible customer service with Rosin Eye Care and it's really surprising. It seems like their customer service has gone down since 2020. The Schaumburg location is only open on Tuesdays which is horrible for anyone that works during the week. I have had several issues with getting my new glasses and contacts. The staff do not seem to be motivated to resolve anything within a timely fashion and were fairly unapologetic when I finally received my glasses almost two months after the order was placed. If you are looking for personable and timely service I would suggest looking elsewhere.

This place is fabulous! I called for an apt and got in the next day! I found the perfect pair of glasses that I wear almost everyday! My contacts were ready in 3 days and my glasses were ready within 10 days! The doctor was extremely friendly and knowledgeable the front desk girls were also super Sweet and helpful. I was very pleased with my experience! I will be a returning patient.