Rx Optical

I was so impressed with this place. I had what could have been an emergency eye issue and I was able to make an appointment early that morning (on a Saturday). Not only was it a nice, clean environment but the staff were super pleasant and went above and beyond. Doctor Lynda Goeman was wonderful. She was professional, kind, respectful and explained everything very well. I will 100% be going back there.

We have had to stop in to RX Optical more times that I would like to admit over the last few weeks but in the end everything was made right. This is all thanks to General Manager - Aleya Coleman. Aleya is very knowledgeable in her field and has the patience of a saint. After she was able to resolve our issue she patiently made every adjustment she could to my child’s glasses to assure they were comfortable for her to wear daily. Thank you so much Aleya for the patience and attention to detail!

After 8 weeks, I ended up with a broken pair of frames. I'm out my 2025 Medicare glasses allowance because they took so long to screw up my prescription in their lab in Florida. Lots of excuses. They said they they could put my Rx in my solid aluminum frames. Said they were broken when I brought them in, which was news to me. Have emails from both their customer service and company president. Want me to call them and talk it over. Done talking, lesson learned. The manager would hide in the back room when I came in. Despite having my name, address, cell and text, they couldn't bother to call me. Most of the time I was ghosted or hung up on and so I would just go into the store. I did get my $93 out of pocket, back. They also try and up sell you on things like insurance and glare (These are Transitions lenses) I thought the eye exam was good. My husband had an exam there with another doctor. They hustled us out after charging us $40 and referring us to a real eye doctor. The receptionist at the REAL eye place said they were being SLAMMED by patients referred from Rx Optical. I think their main goal is to sell lots of product.(Big corporate takeover.) Never had this problem before. Grand Rapids is full of great eye places, this ain't one of them.

I had an amazing experience getting my contact lenses for the first time, and I can’t recommend this place enough. As someone who was honestly pretty nervous and didn’t know what to expect, the staff made everything feel easy and comfortable from the moment I walked in. Joseph Amani here — and I can genuinely say they took their time to walk me through every step, answered all my questions, and made sure I felt confident before leaving. What could’ve been a stressful experience turned into something smooth and actually exciting. If you’re thinking about getting contacts but feel unsure like I did, this is definitely the place to go. Professional, patient, and super helpful — 5 stars all the way!

Aleya is awesome! Didn't even have an appointment and she helped me. Straightened my glasses out! Didn't break them and they're several years old too. Will have to come back 👍