My mother bought very expensive frames here and the prism lenses, it turns out were cut too small for the frame, not beveled to fit in this expensive frame and always popped out! My mother, at 86 yrs old didn’t know it was due to incorrect fabrication so never asked about it when still under warranty!! We just found this out now after trying to have them fixed at another place. She then went back to Sam’s and was told there was nothing to be done because they were out of warranty & oh, by the way, SHE had stretched out the frame! I then went back to speak with this salesperson to ask for a copy of mom’s prescription to which I was told it was expired so she wouldn’t give it to me and again nothing could be done. When I asked why new better- fitting lenses could be put into the old frames and was told first, “no” followed by “ well not for free!! Really bad customer service!! We will not be ordering ANY new eyeglasses here going forward!!
