Sam's Club Optical – West Palm Beach

So… about 2 months ago I went to a very large optical chain and was not only treated like a number, I was treated like a number that didn’t matter, it was all about turn and burn for them. They ended up having to re-examine my eyes and make my lenses wrong a total of 3 times before I got a refund. I work right next to this Samsung club in West Palm Beach and decided to give them a try. They were very busy when I arrived but took the time to acknowledge me and they got me in quickly and efficiently. Dr. Bremer is PHENOMENAL! There is no way I can say it better than that. She took the time to make sure everything was absolutely 100% correct. She knew how frustrated I was with the previous office I did business with and wanted to be absolutely certain I didn’t have to go through that again. The staff was excellent in assisting me in picking out the right frames, made sure I clearly understood all the lens options I had and got me taken care of. The glasses were ready in less than a week, I picked them up today got the same great service and my vision is more clear than it has been for years! Thank you to this entire team for assisting me.

Horrible worst Sam's ever. All the products are packed with only products to make you spend more for less. I went to pick up. I walk up and nobody says anything. Several other black men walk up and immediately they are served. You have a big problem here. Prejudice and greedy people should not operate the store. Can we fire them all and do everything with an online order? Or hire Optimus from Elon Musk so you can keep honest people honest.

I guess they don’t need business there. The woman that answered the phone asked if she could call me back when I tried to make an appointment and never did. I tried calling back and no answer. Like just schedule the appt while I’m on the phone. I’ll just go somewhere else.

Debbie is wonderful and very helpful. My frames have broken twice (I bought the least expensive they had) and she’s fixed them. She been a smiling, friendly figure for years now. Although there is a different doctor working now, it was here that I was told by a doctor (at age 48) to see a specialist ASAP as he suspected glaucoma. I owe him my vision as he was correct. I do wish their eye exams for contact lenses weren’t so expensive, but that’s my sole complaint.

If there was an option for negative stars that would be my choice. This is the most unprofessional lazy optical place I’ve been to in a while. The front desk woman that texts on her phone in front of customers is lazy and careless. We’ve paid for a contact exam and they have not even ordered a trial pair of contacts to put in yet to see if they are going to be ok. They just take your money