Sam’s Club Optical

While we normally love coming to the eye center here, today was not one of those days. We scheduled an appointment for instruction for our 11 year old on contacts. She was seen here previously and we got her prescription and contacts from here, but she hasn’t been able to master it yet. We drove to our appointment from another town, only to be told, “I’ve had a really busy day and I’m not going to be a good instructor so we aren’t going to be able to do this today.” I understand her point of view, but this could have been professionally handled by calling us to reschedule prior to her appointment time.

My mother went in for an appointment yesterday- made the appointment with Sam’s club. Just to find out that you CANNOT use your Sam’s club membership card to pay for the eye appointment. The staff assisting her swiped her membership card THREE TIMES- told her “it keeps declining it” my mother goes over to the service counter to see if there is anything wrong with her card, the service counter proceeds to tell her that nothing is wrong and she should be able to use it; if not my mother could call corporate and figure out what’s going on. My mom decides to try the card again, still doesn’t work so she ends up using her Discover. She calls Sam Club corporate and they explain to her that sometimes an optometrist will work INSIDE a Sam’s club but IS NOT AFFILIATED with Sam’s club!!! Meaning! Can’t pay with your Sam’s card! No one informed her of that. At all. My mother calls the store back to explain what corporate told her. My mother is berated and demeaned by the staff who helped her earlier- stating that he “told” her all of the information that corporate told her. No he did not. He attempted to charge her card THREE times so how could you know all that information when you wrongly assisted her in the first place? Then proceeds to tell my mother that he has no obligation to listen to her, that he should just hang up the phone right now. I will be calling the store and getting the employees name and I will be filing a complaint with the store and with corporate. How stupid. Customer service involves empathy which so clearly homeboy didn’t have. HOPE YOU SEE THIS. HOPE YOU GAIN SOME COMPASSION.

They accept some insurance! I love the variety of frames. The doctor is awesome and listens to concerns. Will continue my care here