Sam’s Club Optical

I had a great experience there as I recently picked out my first pair of glasses from Sam’s. Ginger helped me pick my frames and proper lenses. She has a great depth of experience working in optometry departments at University Hospitals and private practice. She’s very personable, upbeat, and knowledgeable. My EyeMed insurance was not accepted there, but Ginger gave me the paperwork as well as the receipt copy so I could get my maximum reimbursement. I wear progressive bifocals and thought the price was excellent—about $200 less than the last pair of progressives I bought in a store—and it’s tough to beat Sam’s satisfaction guarantee. I can return the glasses within a year for a whole different pair if I’m not completely satisfied.

I went to the ophthalmologist at Sams club because i had been before in the past .I was given the exam results. I had to join Sams club and pay $100 to get a discount glasses so i opted to go to lenscrafters. Lenscrafters made them with the Sams prescription but the prescription was all wrong . So i went back to Sams and got retested and took the revised eye exam prescription back to lenscrafters who thought it was still wrong but made the lenses again .When they were made a second time they were still wrong??? Really how im self employed i manage to do my job properly and dont have time for all this nonsense.I paid another ophthalmologist at lenscrafters another fee to get it right and he said he can see its all wrong . I will never see my way back to Sams club for an eye exam or glasses.

Made an appointment one week ago to see the Dr. showed up today at 11:48 for a 12:00 appointment. When I walked in I was told the Dr didn’t show up today. After cancelling MY appointments to come in all I got was an “I’m sorry”. When I asked why wasn’t I called I was told “I forgot. It’s my fault, I’m sorry”. Pretty unprofessional.

Got in within one week. Doctor did a through job and exam. Glasses were a reasonable price!

The prices are rising significantly & the plus member ship points and money at the end of the year isn't adding up, it should of stayed how it was. If it keep the business in store its not a problem and dont need change fyi. Seriously thinking of going somewhere else.