Sam’s Club Optical

Was excited to find a local place selling GUCCI glasses to get my new prescription!!! Tried on a pair, selected them and wanted to get another pair with the discounted promotion they have right now. The young girl helping me left, an older associate asked me to get up out of my chair because another customer was ready to pay for theirs!!! Now mind you, no one was in line and I had already been receiving services. Being disabled, this was rude, heartless and unfathomable that in the middle of taking care of my needs, my money nor my health needs mattered. The older lady took one of the chairs, sat it in the corner and told me, “You can sit right there!” ??????????????????????????? Never again will I ever step one foot in this area. All I needed to do was to select a pair of RayBan META sunglasses to gift my daughter and I was ready to pay for those and the GUCCI glasses with my new prescription. IMO, the customer is NOT always right but to get treated like this buying two of the most expensive glasses this place offers was asinine to say the least. *if I could rate the customer service with zero stars, I would; that one star is being too kind IMO Have been a loyal shopper of this store since it opened. Every employee in this establishment has always provided optimal assistance…not the optical center today tho. I left and took my prescription and money elsewhere. It’s a shame that I went to Walmart and all their optical employees provided excellent service. Even tho both places are owned by the same family, it matters where you shop.

The staff are fabulous and friendly people. They are so very patient with their customers, it warmed my heart to see that! The prices for the glasses are beyond amazing for someone not wanting to sell a kidney to pay for a new pair of glasses or someone on a fixed income. I brought my prescription with me from my eye doctor’s office and quickly found a pair of name brand frames with progressive lenses that comes with a 1 year guarantee…. For $115 out of pocket! I will definitely be going back for a pair of sunglasses soon and have already set up my annual exam with them for next year.

First and last time using Sam's Club Optical Center. Had an eye exam on June 21, 2023 and picked out my new frames that day. I was told it would take 7 to 10 business days for my glasses to come in and that I would receive a phone call and text message letting me know they were in. On business day number 10 i call the Optical Center and no one answered. That same day, I had to go to Sam's Club to pick up dog food so I stopped by the Optical Center to check to see if my glasses where in. The tech that "checked" was rude and and acted like it was inconvient for her to check. She "looked it up" in their system and said my glasses were not in yet and that it might take 15 business days. One business day 16 I still hadn't received a phone call or text that my glasses were in so I call the Optical Center and they did not answer (no surprise, they do not answer their phone, I had tried mulitple times to reach them by phone). So I called Sam's Club Service Desk and asked to speak to the Club Manager, he wasn't available so I spoke with another manager, Tabitha, who was very kind and helpful. I explained the situation to her and she told me she would look into it and call to give me an update the same day or the next morning. A few minutes after I get off the phone with her, Sam's Club Optical calls me, I can tell by the voice it's the rude tech and she tells me my glasses are in, I ask "what day did they come in" and she tells me "June 29th" That is 8 days after my appointment I told her that no one called me and I didn't receive a text. She said "let me look...yeah you're right you didn't get a phone call or text" -silence- "okay I'll be in tomorrow to get them" no apology for not calling or texting me. It's July 14th and my glasses were at the Club for 2 weeks and no one called or texted me and I was lied to when I checked on Businees Day #10, my glassds were in the tech just didnt want to take the time to look. If this review could be zero stars it would be. I'm only giving in 1 star bc the manager, Tabitha was very kind and helpful. I will not be using Sam's Club Optical ever again.

Thank you Sam's for great service Thanks Becky for fixing my broken glasses as I waited .

Devon is a roxkstar! Best service we have ever had.