Sam’s Club Optical

To the employee who worked the evening/closing shift on 12/09/2022, screw you and your negligence. My glasses were 300 plus dollars, and you had the audacity to “readjust” them like so (see pictures). The sides are uneven, and one side doesn’t even touch the countertop that the rest of the glasses are laying on. They aren’t even bent smoothly, and they make my right ear sore. Thanks for manhandling my frames; now I’m going to have to exchange them (meaning, I’ll have to wait a week for them to be made) because I can’t trust that anyone can undo the damage you’ve already done. Update (12/10/2022): went back to the store and had my glasses re-ordered. Was helped my associate Stormi, who was extremely friendly, sympathetic, and understanding about the situation. Thank you so much for doing everything to make this right. I greatly appreciate it!!

Ladis and Trina were absolutely awesome. Their knowledge and experience helped me greatly in deciding which frames and contacts to purchase. Thank you so much

I strongly considered ordering glasses here but I was met with the employee being extremely pushy trying to sell me a few pairs of glasses I didn’t need. I came in because I heard they were budget friendly, found a cute pair of glasses and tried to get a quote. I do not need my bifocals plus any of the extras they were trying to sell me. I didn’t like going into the atmosphere where I felt like they were just trying to upsell me to get their commission. Maybe I’ll try again in the future but I will try out a different Sam’s club.

I love that you can scan items on the app and then walk out with a minimal security check. I just scanned an entire cart of items and was advised by the app to go to a register for a security check. HUGE WASTE OF MY TIME. I am not sure if this is the standard process currently or if something is broken, either way Sam’s has dropped the technological ball and you pay the price with your wasted time. Not unlike the sister company Walmart who won’t take mobile pay at all.

I was helped by Ladis. She was well trained and went above and beyond in her help to get me new lenses with my existing frames.