Sam’s Club Optical

This optical center is a joke. I did not like their unprofessional attitude from the very beginning but decided to give them a shot ordering new pair of glasses since they had the best price in town. The glasses came in with one of the lenses made wrong (by their own admission) and something else wrong with both lenses. Anything outside of direct line of sight was blurred out. They suggested to fix the first mistake to see how it would affect the second part. I agreed but the manager not only did not offer an apology but actually tried to get smart with me and was rude. So I asked for a full refund. Beware of the lower prices covering up for the lack professionalism.

Giving 3 stars because of the friendly ladies that work here. The fairly expensive sunglasses (Calloway) sold here do not have very good customer support after the 60 day Sam's Club return policy. Plus Sam’s wants to sell a $40 extended warranty on a $100 pair of sunglasses. Spending the extra money on some Maui Jims at another store hoping they are better quality with better customer service.

I've purchased 4 pairs of glasses from the Optical Center at the Longview Sam's Club. Incidentally, they offer an array of perks to Sam's Club Plus Members. Camysha, the friendly, young manager, always has a smile and professional counsel for me. (or, just a welcomed wave and 'hello' should I pass by her department on unrelated trips to Sam's.) It is a lifelong propensity of mine, when possible, to patronize businesses in which I've met managerial and/or administrative-tiered employees. Camysha happens to be one of those such folk, and this personable young woman gets world-class kudos from this repeat customer. Give 'em a try.

Overall great service! Very quick, knowledgeable and kind. Will return again and Camysha had great costumer service!

This optical department should eithe r be closed or have someone there during their 10 am until 5 PM hours, I have been here for 45 minutes and no one is here, I will have to buy my glasses elsewhere, awful customer service