Such deceptive practices. Not only will I never give the optical center my business again, I’m discontinuing my membership -altogether- and will give Costco my business. Went in to make a simple contact lenses purchase, using insurance. The elderly lady (Halda or Halga) desperately tried to get me to pay more than my insurance’s allowance. I asked to purchase 1 box of contacts as my prescription is the SAME in both eyes. One box. That’s it. Simple. The cost of the box was $120; my allowance is $180. YET, you tell me I’d have to pay you $30 out-of-pocket. After questioning why, here’s where her filthy tongue got twisted and tied. (Note: they’re in network, AND I called my insurance to verify…) She’s a liar in her old age. She stated that if I didn’t use my entire allowance, I’ll lose it before the year ends and I had to deplete it in that purchase — lie #1.She also said, if I didn’t get 2 boxes of contact lenses, my insurance will only cover a portion of the cost (less than the allowance) — lie #2. She continued by stating — I had a copay on my contact lenses purchase — lie #3. Absolutely disgusting. I had enough and walked away; I’ll be reporting this. May you never prosper as long as you continue in such deception and manipulation. And no — I did not make the purchase.
