San Luis Obispo Eye Assoc

We came in at 9:14 to optometry to pick up a copy of our rx. She finished seeing her last person at 9:30. She dawdled around doing all kinds of piddly nothing busy work. At 9:50 I spoke loudly enough for her to hear that I could stay another 10 minutes before we had to leave to get ready for my appointment and I even asked her if all we had to do was sign in when we needed a copy of our eye prescription and she confirmed it. We walked around looking at glasses. My husband had one picked out to try on. At 10, she let someone sit at her table who hadn’t signed in. I told her we would just cross our own names off the list and we left. We are appalled at your bad service in optometry. My husband agrees this is an accurate review. He thinks there should be negative stars.

This review mostly reflects our experience with the front office staff in the past two years. The doctors and their assistants, I wish I could rate separately, because I would give them 4-5 stars. In the past when we have gone here, the front desk and optical department was friendly and helpful. I'm not sure what has changed, but here are some of the problems we have had. > Front desk seems frazzled and actively irritated by having to interact with patients on the phone or in person. > Front desk has given us inaccurate information about our appointments, so ask to speak directly to the doctor. This will get you a physician's assistant. > They are overfilling their schedule. The waiting room is always full with at least a dozen people, and a simple eye checkup will take a minimum of two hours. > Optical department seems to have a brand new and inexperienced employee working alone every time we go. They have forgotten to put our order through, and made other basic mistakes.

I have been to San Luis Obispo Eye Associates four times, with three appointments. Overall, this has been an excellent experience. On my most recent visit, I waited only a few minutes for my appointment, and my doctor was proactive and helpful, a great, 5-star experience. The front office staff have always been professional, friendly and helpful. The level of care I have experienced by the doctors here is exceptional. I need to note that one of my visits was disappointing. Despite checking in on time, I ended up waiting for 50 minutes and ultimately had to cancel my appointment and leave. However, I received a personal note subsequently from the office administrator about the mix-up, and the next visit was very efficient. Sometimes the wait for your appointment can be long. Hopefully, SLO Eye Associates will continue to optimize this process or build in some slack so that every appointment can provide both exceptional medical care and a timely experience.

Your office efficiency has declined with no hope in sight of upping your patients service. . You have too many people coming in at the same time and sitting past their appointment time wondering what's going on with no explanation on why unless we ask. It is so rude having patients sitting around waiting to be called past their appointment time. It is not only disrespectful to those who are paying your bills, but mainly just plain rude. Yesterday I asked them to cancel my wife's appointment. It was just about a half hour after her appointment. Personally I think you people are over booking patients creating your own trouble. If you can not see patients within 15 minutes past their appointment time how about telling us what the problem is and give us a chance to reschedule or deside if y'all are worth waiting for. Can you handle that suggestion? We all have feelings! It's so wrong to expect people sit around just waiting for you to decide to call us.

This was my annual appointment and it is one year after my cataract surgery. As usual, everyone was helpful and polite. My checkup was positive and I'm very happy about that. Last year I deducted one star because of the usual 30 minute wait in the waiting room. This year the wait was less than 10 minutes - I really appreciated that. I really appreciate the care I get here from the staff and, of course, my doctor. Great job. Oh, I should mention, the surgery was very successful and I can see better than ever - no glasses for distance and readers for close up.