Sanger Eye Care

I have worn glasses my entire life, and I must state that this has been the most unsatisfactory experience I have encountered. Initially, there was a significant delay in receiving my glasses. Upon receipt, I found them to be unusable, necessitating a return. A replacement pair was ordered, which also took an additional two weeks to arrive. Approximately six months later, the Ray-Ban frames are exhibiting significant deterioration. These frames, which cost approximately $800, required a return visit within a week of purchase to address loose components and a dislodged lens. Yesterday, one of the arms detached completely.

I’ve had two (sort of) urgent issues come up with my eye, and the doctor’s were able to get me in the same morning that I called both times. Very friendly and great customer service!

The doctor's there are very difficult to deal with They don’t listen to your concerns or try to hear you out. I had seen 2 doctors there. I had an issue with my contact perception the doctor wouldn’t let me explain he would talk over me in a condescending way. Not a very friendly place would not recommend. Will not be returning.

My husband went in for his routine exam in October 2025 and was told he had to pay $45 before he could be seen. Since we weren’t given any explanation for the charge, he walked out. I called the office immediately, and the staff could only tell me we owed $45 from 2023—but couldn’t explain why, only that “we just owe it.” I contacted our insurance company, and they confirmed the only extra charge was a $40 refraction fee. Since I had already paid the $15 copay, the most we should have owed was $30, so the math still doesn’t add up. When I spoke with Dr. Andrew, he suggested the $45 was “probably a copay,” which was incorrect. Unfortunately, the receptionist I spoke with seemed to take offense to me asking for clarification and ultimately told us we were no longer allowed to return to the office. This was surprising and disappointing, considering we’ve been patients here multiple times. It truly felt like money took precedence over patient care in this situation. To be fair, Dr. Kasey has always given very thorough exams, and Clark is exceptional when it comes to frame adjustments. I did go back one last time to pick up glasses that were already ordered and paid for, and Clark was as kind and helpful as ever—he even told me to come back anytime for adjustments. Sadly, it looks like that won’t be possible now. Overall, this experience left us frustrated and confused, and it’s unfortunate that long-time patients were dismissed over an unexplained charge.

There’s only one worker there that can etch the glasses lenses to put into your existing frames. He never works regular hours and after missing 2 days of work of 2 weeks going out of my way to pick them up he left early for personal reasons. I was told I need to call ahead and he’s never guaranteed to be there. Not sure why I paid over $100 but it’s wasted money for no product.