While this practice has good reviews and seemingly capable doctors, the level of administrative disorganization is deeply concerning. My experience trying to coordinate care was a series of frustrations: Communication Breakdown: I had to call repeatedly and was constantly transferred. Most of the time I ended up in voicemail. When I finally received a callback, it was at 7:45 AM—a call I unfortunately missed. Medical Misinformation: The staff I reached seemed to have no understanding of their own cosmetic procedures. In one instance, the scheduler was insistently confused, claiming I told him they "do cosmetic procedures on the cornea." I never once said the word cornea; I referred to the "white part of the eye." The scheduler then insisted that the cornea was the white part of the eye. Inconsistency: Basic questions were answered differently every time I spoke to someone new. It is frankly scary to consider having surgery performed on your eyes by an organization that cannot maintain a functioning phone tree or proper call routing. If this is how they handle a simple inquiry, I shudder to imagine the difficulty of reaching someone if a post-operative complication or side effect occurred. Despite the positive medical reputation, the clinical side is only as good as the administrative support behind it. I cannot recommend a place that feels this chaotic.
