Seeing Is Believing

UPDATE: the owner is down in the replies staying mad because the CCHR probably contacted her after I made my complaint to them 🤣. If you experienced this too, absolutely file a complaint; there’s no place for discrimination in NYC. This location discriminates against people with service animals, citing a “No pets” sign on the door. The woman at the door was incredibly rude, yelling and cussing at me to leave even after informing her I had a service dog and that they were allowed under the ADA. She claimed to be allergic and would go anaphylactic despite being behind a raised counter at least six feet away and my dog being under my control. There was another employee who I asked to service me as an accommodation, and was instead told like other customers I had to leave and that “the store would survive” if I filed a complaint with NYCCHR. If you are a person with a disability, I would go to JZ Optical or another store, and absolutely report her behavior to NYCCHR because it’s clear she’s done this multiple times and thinks she’s above the law.

Without a doubt, choosing this place for my eye exams was an excellent decision. I was impressed by the wide variety of glasses they offer, with options at different price points, many of which are very affordable. The staff here are incredibly kind and patient. I took quite some time to decide on the type of glasses I wanted, and they were understanding and never showed any frustration or bad attitude during the process. I was also thrilled with how quickly I received my new glasses. This is the first time in my life that I’ve been able to walk out with my glasses on the same day of purchase! I highly recommend this place to anyone looking for great service and efficiency.

What a pleasant surprise! I stumbled in on my way to a doctor's appointment up the street and checked to see if they took my insurance. They did and were able to get me in for an eye exam after I finished my other appointment later that day. The ladies that assisted me were exceptional! The eye doctor that helped me was beyond patient and helpful in trying to make sure she got me into the right contact lenses since I had had so many issues with my current lenses. Her name escapes me but she was a lovely mature Filipino woman with pink tinted hair. She was so sweet and cute! And Egypt... the woman who helped me order my contact lenses and try on a few frames, had such amazing energy! I can only assume she runs the place and if so she is running a tight ship with her multitasking and organization but has such a fun personality! Her knowledge and customer service is on point! I can't wait to go back and pick up my special order contacts and try on a bunch of frames with her so we can order the PERFECT pair!

This place is unparalleled. I have two astigmatisms and my glasses were ready the next day. Never in my 50 years of life has that happened. Also, Joanna's amazing eye exam was so thorough. She really listened and allowed me to perfect my prescription. I've never had an eye doctor produce temporary exam glasses for me to walk around in too. She is next level. Everybody there was very hospitable and welcoming. Egypt helped me find the exact shape frames I prefer for my face. I'm glad I did not listen to those reviews about being overpriced. This is a storefront business, not an online website. You are supporting a team of local workers. I've been looking for somebody like Joanna my entire life.

I had a new pair of glasses and a box of contacts the same day as my visit. I have to say that this place was completely excellent with regards to their customer service and getting what I needed. 10/10 I recommend and will return to buy more contacts within the next few months. I came in around 11AM with no vision insurance and no recent prescription. I was able to to get an eye exam from their onsite optometry professional, and she was great at listening to my concerns and determining the prescription I needed. Once the exam was complete I was given daily sample contacts I could keep and wear for the rest of the day. I proceeded to buy a box of contacts at a reasonable price. I also elected to get new glasses as well. I chose a designer brand of glasses frames that was on discount for $100 off, and am very happy with the look of my new glasses. They work perfectly for me and add to my appearance. I was told it might take a full 24 hours to get my glasses ready, but they expedited the process for me and 6 hours later I had my new glasses on hand. I was told that they usually can't process the glasses this quickly but I got lucky this day, and even if it was 24 hours I would have been very happy with that turnaround as well. But I was very very happy to have a new prescription, new glasses and new contacts all within an afternoon. Service was very accurate and transparent, and the staff are very friendly and helpful. Highly recommend this place for contacts or any kind of eye wear. I also like the fact that they are a local business run by real people who care about their customers. Dont hesitate to come here. I live nearby, but even if I move away this will be my place to go to if I need more contacts or a repair / replacement for my glasses. I might consider getting transition lenses here next for the summer.