I would strongly caution others before choosing this facility for a loved one. Unfortunately, my family has had a very disappointing and concerning experience. There have been repeated issues with communication, including difficulty reaching staff by phone. More importantly, I have serious concerns about the level of care my aunt has received. Her needs have not always been addressed in a timely manner, and we have concerns about whether her medications are being administered properly. On one occasion, my aunt asked for something to drink and no one brought it to her. She ultimately had to leave her room and go to the nurses' station herself to ask for something to drink. This is extremely concerning when someone is supposed to be receiving care and assistance in a rehabilitation facility. My aunt entered this facility doing remarkably well, but over the past several weeks, we have seen a significant decline in her condition and overall well-being. She is no longer answering her phone, spends most of her time lying in bed, and seems withdrawn and unlike herself. It is heartbreaking for our family to see this change. We entrusted this facility with the care of someone we love and expected her basic needs, medications, and overall well-being to be treated with attention and compassion. Instead, we have been left deeply disappointed and concerned. I sincerely hope the facility takes these concerns seriously and evaluates the care being provided to its residents. Families should be able to feel confident that their loved ones are safe, cared for, and treated with dignity and respect.
